Customer Service High School

Rebecca L Olatubosun

Dedicated, motivated and team oriented professional with a solid background in

administration and back office support. Creative thinker with effective communication

and writing skills. Proficient in Microsoft Office, WPM 40.

2620 N 109th Ct #109 - Omaha, NE 68164

*******@*****.*** - 402-***-****

WORK EXPERIENCE

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Cox Communications - Omaha, NE - July 2000 to August 2014

Provided comprehensive customer support for Cox Business and Residential technicians by remedy ticketing,

telephone, email and instant message.

Assigned service calls and proactively monitored each technician's route to ensure that we meet service level

and completion of scheduled service calls. Identified cancellations of service orders to filled open time slots

to meet customer commitments.

Verified and corrected service order information on record.

Learned and maintained knowledge of all data bases and collateral tools for Cox Business and Residential

accounts.

Handled all escalations and expedites to completion, as the main point of contact for the Communication

Center.

EDUCATION

High School Diploma in communications

Wichita South High School - Wichita, KS

SKILLS

Extensive knowledge of both Commerical and Residental Dispatch. Excellent communications skills.

Outstanding organizational and problem solving skills. Dependable,reliable and responsible. Can work

effectively independently as well as in a team enviroment. Can adjust to change and take on new challenges.

Makes customer service a priority and works to exceed expections of customers externally and internally.

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