Customer Service Office Staff

Dwight Burnett

***************@*****.*** 832-***-****

Total Years Experience 25+ Years

Customer Service 5+ Years

Mail/Mailroom 5+ Years

Shipping/Receiving 5+ Years

Managed Team 5+ Years

Mailroom Lead 5+ Years

Education Business Management Devry University

Skills Detail-oriented and incredibly organized

Proficient computer skills: Microsoft Office 2010, Excel 2010, Outlook 2010

Effective problem solving skills and attention to quality

Effective written and verbal communication skills

Ability to provide direction and coaching

Experience

2011-2013 Project Fulfillment Associate Spectra Energy/Xerox Contractor

• Experience in managing a team of associates in the mail and shipping

departments

• Advise customers on best shipping methods for domestic and international

locations

• Process incoming and outgoing US Government Client mail, handle certified

and registered mail, operate mail merge envelope printing system,

• Interface with Client and other vendors

• Supervise a loading dock with a x-ray system

• Produce monthly reports/SAP invoices for payment

• Coded monthly Expense report generate in SAP

• Researches and responds to inquiries and data requests from management,

employees, outside contacts as well as regulatory and government agencies

2010- 2011 Lead Mail/Account Associate McDermott Will & Emery LLP

• Managing a team of 5 associates in the mailroom

• Manage work schedules, vacations, time off

• Follow established guidelines and procedures for receiving, documenting,

organizing and mailing out client packages (i.e. parcel deliveries, messenger

services, etc.)

• Process incoming and outgoing mail, handle certified and registered mail, UPS,

FedEx, DHL

• Loading/unloading parcels, delivering of parcels,

• Able to operate all mail equipment

• Monitor and listen to clients to understand inquiries and requests in order to

provide accurate information about the facilities and services with prompt

assistance

• Excel in resolving employer challenges with innovative solutions, systems and

process improvements proven to increase efficiency, customer satisfaction and

the bottom line

• Ensure accurate tracking, monitoring and recording of all charges, overtime,

logs and entries throughout shift

• Answering telephone inquiries,, copying, and faxing and guest requests

2007-2010 Mail Lead/ Account Floater Bracewell & Giuliani LLP Office

• Managing a team of 5 associates in the mailroom

• International mail High Volume mail room

• Manage work schedules, vacations, time off

• Follow established guidelines and procedures for receiving, documenting,

organizing and mailing out client packages (i.e. parcel deliveries, messenger

services, etc.)

• Process incoming and outgoing mail, handle certified and registered mail, UPS,

FedEx, DHL

• Loading/unloading parcels, delivering of parcels,

• Able to operate all mail equipment

• Open and establish new William Lea office, created procedure and operation

manuals

• Participated in hiring process of office staff, interviewed candidates and made

final decision on new hire

• Generated list of essential office supplies, hospitality supplies, and courier

supplies

• Provide excellent client service as the coordinator of the clients' conference

rooms, common areas and kitchens

2005-2007 Mailroom Associate Jackson Walker L.L.P

• Handling incoming and outgoing mail from scanning to sorting and FedEx

systems

• Operating fax and postage machines

• Reproductions of smaller/larger hard copy originals

• Obtain knowledge of all facets of the production environment with an emphasis

to execute error free reproductions

Contact this candidate