Management Manager

Ricardo Oliveira

ALM Senior Solutions Architech

R. Sao Boaventura 5 apt 3.4 1200- 407 Lisbon Portugal

r ****************@*****.*** +351-***-***-***

Expertise

10+ y ears of experience w ith Serena Dimensions CM

6+ years of experience w ith SBM

5+ years of experience leading SCM team

Professional Experience

Caixa Geral de Depósitos - Lisbon (November 2003 - present)

Implemented SBM as companyw ide unique Management Proces s Tool w ith a year average of 9000 processes created and a

40% productivity r aise

Implemented Dimensions CM as c ompanyw ide unique Deployment and Release Automation tool f or over 400 applications

A utomated the deployment and implementation of MSSQL, Oracle, DB2UDB, dotNet, Documentu m, WebSphere, Java,Siebel

applications

Integrated Microsoft TFS and Dimensions CM to overcome dotNet Developers needs

Orchestrated SBM, Dimensions CM, CA Service Desk integrations

Developed connector for Microsoft SharePoint using w ebservices

Managed a team of 15 w orkers

Organized and Managed a $3M budget

Galileu Training Center – Lisbon (August 2000 – A ugust 2003)

Trained over 10 classes, 100 students for the MSCE and MCDBA Certifications

Trained over 5 classes, 20 students for the Cisco CCNA Certification

Fabrequipa – Lisbon (September 1995 – November 2003)

Managed the IT department

Connected tw o branch offices to use the CRM application online

Managed the design engineering department

Public Interventions

Serena’s 2014 Madrid Customer Day Conference speaker

Serena’s 2013 CAB Member and s peaker

Serena’s 2013 Dougie aw ard w inner for Excellence in Release Management

Serena’s xChange13 Conference speaker

CGD’s conference s peaker on best practices in Softw are Change Management

Serena’s Dimensions 14.1 Beta Program speaker

Serena’s xChange12 Conference speaker

WebPow er’s Conference speaker on Process Management

Technical Skills

SCM & A LM tools: SBM, Dimensions CM, ChangeMan ZMF, CA Service Desk

Databases: Oracle, MSSQL

OS: Window s 8, Window s 2008, Unix AIX, Linux RedHat

Build Tools: Jenkins, Hudson, Ant, MsBuild

Programing: C#, Vb.Net, Cmd, VBScript, JavaScript, cscript, Java, XML, REX

Languages Spoken: Portuguese, English, Spanish, French, Japanese

Education

Superior Institute of Economics and Management, A ttendance in Bachelor of Management ( present)

National Institute for Technological and Industrial Engineering, Bachelor of Industrial Engineering (May 2004)

Technical Education & Certifications

Microsoft MCSE, MCDBA

Cisco CCNA

ITILv3

Scrum Master

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