Customer Service Insurance

RYAN MCGEE

*** ******* **** . ********, ** ***** . 443-***-**** .

***********@*****.***

OBJECTIVE: Seeking a position where I can bring leadership and customer

satisfaction while utilizing the skills learned in my major in Conflict

Analysis and Dispute Resolution and work experience at Enterprise Holdings.

EDUCATION:

Bachelor of Arts Degree

January 2014

Salisbury University, Salisbury, MD

Major: Conflict Analysis and Dispute Resolution - Intergroup/Organizational

Track

Minor: Business Administration

. Balanced working 15-20 hours a week while maintaining a full course

load

Relevant Coursework: Business management, Third party intervention, Dispute

systems design

WORK EXPERIENCE:

Enterprise Rent-a-Car, Glen Burnie, Maryland

January 2014- Present

Management Trainee

. Selected by the area manager to take part in the Best of the Best

program at BWI Airport

. Provided the best customer service through building rapport with the

customers

. Sold Damage Waivers, Personal Accident Insurance, Supplemental

Liability Insurance, and Roadside Assistant Protection to customers

. Maximized income per car through selling upgrades and insurance

packages

. Successfully communicated with insurance companies and car dealerships

to receive payments for rentals

. Provided daily callbacks to customers who have rented from us to

ensure they are happy and to collect balances to keep their account

current

. Wrote official legal documents in order to protect our assets

. Successfully qualified customers to rent cars through insurance and

proof of residency

. Successfully marketed Enterprise to local businesses and corporations

monthly

. Overcame objections regularly

University Fitness Club, Salisbury, Maryland

April 2011 - May 2013

Customer Service

. Provided gym tours to incoming and prospective students

. Promoted fitness classes and health supplements to customers

. Maintained an inventory schedule and fitness class schedule

. Monitored the gym with routine walkthroughs to ensure safety and

cleanliness

. Maintained equipment daily

. Enforced strict entrance policy rules

Paradise Watersports, Ocean City, Maryland

Summer 2012-

2013

Jet Ski tour Guide / Boat Mate

. Managed up to 18 jet skis to and from the docks 10 times a day in

teams of 3 guides

. Supervised safety of up to 45 clients per hour

. Adhered to strict maritime laws

. Taught customers how to use expensive and dangerous equipment

. Recognized the potential dangers of customers and compensated where

possible

. Ensured strict deadlines of client usage time

. Trained new seasonal employees

. Respected local Department of Natural Resources presence while working

together

. Maintained a fleet of 28 jet skis weekly

. Gave a 10-15 minute speech to up to 45 people 6 or more times a day

explaining the rules and precautions of the experience

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