Customer Service Administrative Assistant
Resume:
Catherine Briggs
**** *. ********* **. ● Wichita, KS 67226 ● 757-***-****
Email: ******.***********@*****.***
EDUCATION
Emporia State University
Bachelor of Arts in English
PROFESSIONAL EXPERIENCE
Wright Water Engineers, Inc.
Technical Writer/Administrative Assistant
● Worked diligently and accurately to help draft proposal, reports, and memos.
● Assisted in editing and arrangement of documents, photographs, and tables.
● Proficiently worked within Microsoft Word, Excel, and Office to ensure accurate organization, attention to detail, and communication.
Convergys
Customer Service Representative and Chat Support Agent
● Showed leadership skills and aptitude for the company’s programs and outlook, and was
selected as mentor to fellow employees.
● Provided excellent customer service to customers who needed assistance concerning billing, technical support, and product understanding.
● Gained proficient knowledge and use of the company’s internal and client specific computer
software.
ADR Inc.
Production Designer
● Designed flight training manuals, using exceptional communication and critical thinking skills.
● Edited and revised technical documents based on set guidelines and standards.
● Proficiently used computer systems including Quark, Word, Illustrator, and Adobe Publishing on a daily basis to produce technical materials and documents.
● Collaborated with coworkers to produce documents within deadline and to customers’
specifications.
El Dorado Chamber of Commerce
Administrative Assistant
● Facilitated the use and scheduling of the El Dorado Civic Center, a multi-room public
conference, event and meeting facility.
● Maintained technical and meeting records for more than ten city wide volunteer groups.
Edward Jones Investments
Branch Office Administrator
● Administered and organized the functions of financial advisor’s office.
● Assisted customers in achieving personal goals by actively listening and understanding their financial needs.
Contact this candidate