Customer Service Assistant

Jennifer H. Lee

Email – **************@**.***

Mobile – 310-***-****

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Objective: To gain a position as an Executive Assistant and/or Office Manager to further

my skills in knowledge within the Administrative field.

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Education: 2006-2011 San Francisco State University

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Bachelor of Arts Degree in Liberal Studies

Employment:

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Administrative & Personal Assistant / Recruiter Beverly Hills, CA

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LinkTech Worldwide

September 2013 – August 2014

Performing all administrative duties for the Beverly Hills Office

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In charge of recruiting new hires and conducting phone interviews for the BH office

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Assisting HR & Accounting by processing new hires and payroll, overseeing hourly staff hours, maintaining commission

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logs, personnel files, and accounts payable

Maintain and oversee company wide social media sites both internal and external as well as producing content for the

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company wide magazine

Working closely with Management and C-Level staff performing errands for them both personal and work related

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Maintaining multiples phone lines and screening all calls for the office

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Filling and invoicing both physical and virtual

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Auditing employee benefits and cash paid out

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Booking travel and hospitality/entertainment requests

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! Organizing office and implementing new filling and organizational methods

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English Teacher Suncheon, South Korea

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Chungdahm Institute / April English

February 2013 – September 2013

Teaching English as a foreign language in South Korea

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Managing six different classes of students ranging from age 7 to 16, as well as different levels of English proficiency

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Creating weekly lesson plans to contribute to the success of my students

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! Creating fun and hands on lessons that would engage students in learning a foreign language

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Personal Assistant Los Angeles, CA

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Private Residence

January 2012 – January 2013

Managing the day to day schedule for my employer

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Following up with emails and phone calls in regards to my employers business matters

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Maintaining house and running work related and personal errands

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Front Desk Agent Beverly Hills, CA

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Thompson Beverly Hills Hotel

June 2011 – January 2013

Handled front desk operations (ie. guest requests and management requests)

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Handling a multi-line phone system

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Providing great customer service and hospitality to our guests

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Efficient in Opera Operating system

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Working for the Thompson Hotel group has taught me professionalism and discretion

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! Maintaining relations with frequent guests and learning their preferences and dislikes

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Skills:

MAC and PC proficient (Word, Excel, PowerPoint)

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MAC software such as Mail, iCal, Address Book

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ShoreTel

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Quickbooks

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Paychex

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Creative writing

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! Conversational in Korean

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Qualifications:

Highly motivated

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Responsible and reliable

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Well organized and at good multitasking

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Patient with others

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Capable of working well under pressure

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! Good team player with an outgoing personality

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Volunteer Service:

Camp O.C.H.S.A – provided opportunities to the children of the Santa Ana community to learn art, music, and dance

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The Alpha Gamma Delta Foundation – participating in various philanthropic events to raise money for the Alpha

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Gamma Delta Foundation, which raises money for the awareness and support of juvenile diabetes

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