Customer Service Representative

Derricka D. Brown

*** *** ****** *** ** Apt ***

Washington, DC 20001

***********@*****.***/202-***-****

Objective

To obtain a position with a reputable organization that will allow the utilization of my vast customer service, organizational and medical expertise.

Experience

Immaculate Healthcare 2008-2013 – Personal Care Assistant/Home Health Aide

• Change client wound dressings

• Perform a variety of duties as requested by client, such as obtaining household supplies and running errands

• Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship

• Provide medication management under written direction of physician or as directed by home care nurse and aide

• Care for geriatric populations; who are disabled or who have sick or disabled parents

• Massage patients and apply preparations and treatments, such as liniment, alcohol rubs, and heat-lamp stimulation

• Maintain records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor or case manager

• Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming

• Provide patients and families with emotional support and instruction in areas such as infant care, preparing healthy meals, independent living, and adaptation to disability or illness

• Plan, purchase, prepare, and serve meals to patients and other family members, according to prescribed diets.

Target 2006-2008- Customer Service Representative

• Make sure the customers are being taken care of and the department looks great at all times. Surprise and delight the customers with consistent, delightful service

• Assist in overseeing customer flow; ensure that customer waiting time is within established regional limits

• Process invoices and returns

• Perform all duties and responsibilities of a Customer Service Team Member

• Performs other duties as assigned by the Customer Service Team Leader (Department Manager), Associate Team Leader (Assistant Department Manager), or Supervisor

• Maximize team potential through effective and proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages

Computer Skills

Highly proficient in MS Office, Outlook, MS Word, MS Excel, Power Point, Abode, Adobe Photoshop

Education

Largo High School 2007 Gradation

References available upon request

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