Sales Manager

Khaled Ramzi

*** - *** ******** *****, ******, Ontario N5X 2R8

Cell: 226-***-**** E-mail: ********@*****.***

OBJECTIVE

Business Development Consultant

SUMMARY OF QUALIFICATIONS

Collaborative business development professional with over 10 years’ business to business experience

Skilled in setting team goals, coaching, and directing team members towards goals’ achievement

Proficient in Data mining, data analysis and interpretation serving result-oriented market research

Creative problem solving, solid analytical skills serving the continual improvement of client

relationship

Highly focused, determined, goal-oriented working in high coordination with team members

Solid leadership and change-management skills set to drive team performance towards excellence

Strong wri tten, verbal presentation and communication skills will all organizational levels

Motivated self-starter with excellent organizational and project management skills

EXPERIENCE

Quality Assurance Manager, Technopack LLC, Damascus, Syria 2012 – 2013

Ensured that the integrity of the quality system was maintained and developed, thereby contributing to the

achievement of consistent operational performance and standards

Accomplishments

Established a Total Quality Assurance Culture at all levels of organization through dedication, hard

work and focus on vision achievement

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Developed and implemented a sustainable ongoing change culture towards continuous improvement

of processes and products

Recruited, trained, and managed a QA team of seven and fostered a change-making and change-

sustaining mentality and practice

Created and implemented QA standard operating procedures in different departments

Marketing Manager, Technopack LLC, Damascus, Syria 2008 – 2012

Led marketing activities in a dynamic, client-oriented approach, towards maximizing profitability

Accomplishments

Established a solid market database of 212 clients and 281 refined prospects

Built entire corporate identity concept by employing creativity, consistency, and idea ownership

Positioned the firm in relevant markets and business sectors by innovative improvement of strategies

for development of client base

Opened 12 new key export accounts; generated new business opportunities locally and regionally,

achieving a 3.5% increase in net income at the end of 2010

Business Development Consultant, Planit Consulting, Damascus, Syria 2006 – 2008

Delivered professional analysis and creative solutions for improving clients’ sales performance

Accomplishments

Increased efficiency of client’s sales team; recommended strategies to improve staff performance and

assisted management to establish better controls over order processing and on-time delivery services

Recruited, developed, and motivated new sales representatives, optimized their efficiency and

flexibility to meet current and future business needs

Improved the processing and resolution of client complaints by analyzing root causes of quality

problems and applying cost effective corrective and preventative actions

Established and developed Client Care Department, providing fast service and reference point to

respond to the client's inquiries about orders, products, and services

Khaled Ramzi 226-***-****

EXPERIENCE (Continued)

Marketing and Sales Manager, Megarbané-Husseini & Co., Damascus, Syria 1999 – 2006

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Directed market penetration and business development operations for this authorized agent of German

STANDOX Automotive Paint (member of US Dupont Performance Coatings) and 3M Automotive and

Safety Products and Systems

Accomplishments

Managed the sales of seven different international brands, including 18 main products

Accomplished brand/portfolio penetration by selling 18 newly imported products in eight different cities

Built and maintained long-term business relations and agreements with 14 automotive service shop

key accounts

Established and maintained a network of 19 local distributors and automotive service providers

Increased company net income by 4.5% in 2003, 6.3% in 2004, and by 9.8% in 2005

Gained full loyalty of six key corporate accounts (international car dealership franchisers), thereby

accelerating growth of client base and maximizing revenue

EDUCATION

Master’s Degree in Financial Management

Arab Academy of Banking & Financial Sciences, Amman, Jordan 2008

Evaluated by World Education Services (WES) Canada; Canadian equivalency: a Master’s degree

from a Canadian university

Postgraduate Studies Degree in Business Administration

Damascus University, Damascus, Syria 1993

Evaluated by WES Canada; Canadian equivalency: a 1-year graduate degree

Bachelor in Economics - Major in Business Administration

Damascus University, Damascus, Syria 1991

Evaluated by WES Canada; Canadian equivalency: a Bachelor’s degree

TRAINING AND CERTIFICATES

Academic IELTS Certificate with overall Band Score: 7 “Good User” 2013

General IELTS Certificate with overall Band Score: 7 “Good User” 2013

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ISO 9001:2008 QMS Lead Auditor Certificate - DNV BA – Norway 2012

Practical Methods of Implementing Quality Assurance System 2012

Practical Leadership Skills Program by Dr. Tareq Suwedan – Kuwait 2010

Dynamic Leadership Skills Program by MayCoach & Co. – Germany 2010

REFERENCES

Available upon request

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