Customer Service Sales

Ebony Thompson

Customer Service Rep

**** *. ***** ** - *********, CA 90303

*********@*****.*** - 310-***-****

Objective: Seek Stable employment within a company which I can advance.

Work Experience:

• Caregiver/CNA

In Home Services - Inglewood, CA

December 2012 to March 2014

Responsibilities

Providing companionship and conversation,stabilization and assistance with

walking,

Preparing meals and cleaning up meal-related items, Providing medication

reminders and appointment reminders also taking customer to weekly

appointments, Assisting with bathing, grooming, toileting and incontinence

issues and Reporting any significant changes in a client's needs or living

conditions.

• Customer Service Rep / Graveyard Team Lead

Beachbody - El Segundo, CA

May 2011 to November 2012

Responsibilities

M y responsibilities were to take incoming calls selling merchandise and up

sell additional items also to provide information about products and services,

to take orders or cancel accounts, or to obtain details of complaints.

Problem solve any customer issues with order, track customer’s orders, and

consult with customer about purchase. I was also responsible for supervising

t he graveyard shift a group of 12 employees making sure they met their daily

sales requirements.

• Administrative Assistant

1st Class Landscaping - Las Vegas, NV

February 2009 to April 2010

Responsibilities

General Office duties assist employees with route, appointment set, and set

employees schedules. Assist with payroll and any customer/ employee issues

t hat may arise.

• Member Service Rep

Direct Buy - Las Vegas, NV

April 2007 to December 2008

Responsibilities

General Office Duties. To mange accounts between customers and

manufactures. To update catalogs, assist customers with placing orders and

shipments. To work directly with manufacture or local vendor with updates

or any pricing issues. Resolve customer service or billing complaints by

performing activities such as exchanging merchandise, refunding money,

adjusting bills, and calming down irate customers. Contact customers to

respond to inquiries or to notify them of claim investigation results and any

planned adjustments Complete contract forms, prepare change of address

records, and issue service discontinuance orders, using avariety of computer

p rograms. Obtain and examine all relevant information to assess validity of

complaints and to determine possible causes, such as extreme weather

conditions that could increase utility bills.

• Customer Service/Sales Rep

Mediatel Marketing - Las Vegas, NV

March 2005 to January 2007

Responsibilities

I ncoming and Outgoing call center Confer with customers by telephone in

order to provide information about products and services, to take orders or

cancel accounts, or to obtain details of complaints. Keep records of customer

i nteractions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken. Resolve customer service or billing

complaints by performing activities such as exchanging merchandise,

refunding money, adjusting bills, and calming down irate customers. Check

to ensure that appropriate changes were made to resolve customers problems

• Customer Service/ Sales Rep

Associated Supply Co - Las Vegas, NV

November 2004 to February 2005

Responsibilities

M ade outbound calls to solicit t he sale of new or additional services or

p roducts, Determine charges for services requested, collect deposits or

payments, or arrange for billing.

• Receptionist

All My Children Daycare - Torrance, CA

June 2002 to August 2004

Responsibilities

General Office Duities

Education

•Hillcrest High School Inglewood - Inglewood, CA 2002

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