Customer Service Representative
Resume:
Fatoumata Gassama
646-***-**** *********@*****.***
EDUCATION:
Bachelor of Science: Health Care Studies: Health Administration
Daemen College, Amherst N.Y May,
2014
Daemen College Dean’s List Recipient 09/2011-
9/2012
RELATED EXPERIENCE:
Volunteered at Montefiore Hospital, Bronx N.Y 09/2008-
05/2009
o Received phone calls and transferred to different departments
o Organized files in the office room and storage
o Made rounds with Nurses and took vitals of patients
EMPLOYMENT:
Park Creek Senior Living Community Center, Buffalo, N.Y 01/2014-05/2014
Assistant Administrator Intern
o Developed Volunteer Orientation Handbook
o Helped develop/Update HIPAA handbook
o Update Employee Handbook and backed up employee files
Magnolia Bakery, NY, N.Y. 05/2010-01/2014
Customer Service Representative
o Assist customers with product services
o Maintain a balanced cash register and operate credit card machine
Dollar Expo, Bronx N.Y. 06/2005-06/2009
Cashier
o Maintained a balanced cash register and operated a credit card machine
o Rearranged new products, stocked shelves and assisted customers
COMMUNITY INVOLVEMENT:
o Volunteered at Omar Arabic School 07/2006-06/2009
o Volunteered at Aloma D. Johnson Fruit Belt Cater School 01/2019-04/2010
o Volunteered at Montefiore Hospital in the Bronx 01/2009-
04/2009
COLLEGE INVOLVEMENT:
o Founder and President of African Student Association 09/2012-05/2014
o Member of Trustees Committee for Students Affairs 09/2012-05/2014
o Member of Daemen College Sister to Sister/Cynergy and Multicultural
Association 09/2009-
05/2014
o Volunteered for CASE ASAP District 2 conference
02/2014
RELEVANT COURSEWORK:
Health and Promotion Introduction to Epidemiology
Principles of Management Contemporary Issues in Integrative Health Care
Health System Management Medical Ethics
Principles of Marketing
HONORS AND AWARDS:
o HEOP Student Award 09/2011-
09/2012
o Best Collaborative Organization President 02/2014
Skills:
Proficient in Microsoft Office Programs
o
Fluent in African Languages (Wolof, Fulani, Mandinka)
o
Able to exhibit a high level of confidentiality
o
Excellent interpersonal skills.
o
Excellent organizational skills
o
Able to exhibit a high level of confidentiality.
o
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