Customer Service Administrative Assistant

Accomplished and goal oriented professional with customer service, human

resources, recruiting, time management, leadership, and management

experience who relates to individuals on all levels, and cultivating the

ability to see the bigger picture. Works well independently as well as part

of a team. Proven ability to learn quickly, assess problems, and initiate

corrective action. Analytical and organized; with ability to identify needs

and implement effective solutions.

< Organizational Skills; track record of efficient time management

techniques including planning, scheduling and delegating. Created and

implemented improved workflow process that expedited and enhanced

services, eliminated redundancy, and reduced time to completion

< Communications; motivates team members to achieve goals, resolve

interpersonal conflicts, create positive learning environment. Proven

effective written and oral communications including ability to address

large groups

< People Management; Monitor and Control worker behavior to keep everyone

working toward the goal. Adjust team makeup, activities, and plans when

monitoring shows it is needed

Career

enhancements

< Excellent Customer Service

< Management Skills

< Leadership Ability

< Organizational Skills

< Strong Work Ethics

< Effectively Motivates team

< Microsoft Suite Certified

< Type 40 WPM

< Developed Listening Skills

< Creative Problem Solver

< Excellent Verbal & Written Communication

Career overview

Technical Administrative Assistant:

Bath Wizard Corp. - Deerfield Beach, FL

April 2006 - July 2014

. Manage the general office including purchase of office supplies,

answering incoming calls, responding to general emails, and

troubleshooting IT issues.

. Review records for completeness, accuracy, and compliance with

regulations.

. Administrative and marketing duties including sending e-marketing

campaigns and networking events.

. Provided support to IT staff members, correspondence, coordinating

schedules and travel arrangements and confirming appointments

. Reviewed customers order while conducting research and analysis on

products

. Proofread, edit, format and distribute documentation needed by staff,

such as technical user guides, policy information and other relevant

data

. Creates and revises systems and procedures by analyzing operating

practices, recordkeeping systems, forms control, office layout, and

budgetary and personnel requirements; implementing changes

. Resolves administrative problems by coordinating preparation of

reports, analyzing data, and identifying solutions

. Ensures operation of equipment by completing preventive maintenance

requirements; calling for repairs; maintaining equipment inventories;

evaluating new equipment and techniques

Office Manager:

Bird of Paradise Psychological Services - Tamarac, FL

January 2004 - April

2006

. Identify client needs/issues and implement appropriate financial

planning and investment strategies

. Develop and manage client relationships, including ongoing and regular

client contact and communications

. Guaranteed positive customer experiences and resolved all customer

complaints

. Investigated and resolved customer inquiries and complaints in a timely

and empathetic manner

. Provided patients with financial assistance and gathered information to

assess amount of financial assistance

. Responsible for interviewing patients to provide and assess their

financial ability to pay for their stay

. Provide options to make payment and negotiate settlement to collect up

front before discharge from the hospital

. Interacting with the clinical staff, patient access staff managers, and

patients themselves prior to admit to assess their cost and negotiate

upfront payment for procedure/surgery

. Maintain electronic filing and record-keeping systems using EZClaim

software.

. Protect the security of medical records to ensure that confidentiality

is maintained.

. Coordinate company participation at Health Fairs

Employment Specialist:

New Directions Inc. - Los Angeles, CA September

2000 - January 2004

. Collect and evaluate information about clients' abilities, interest,

and personality characteristics, using records, tests, and interviews.

. Assist clients with appropriate and effective personal and social life

management skills which would ultimately enhance their employment

opportunities.

. Provides individualized follow-along supports to assist clients in

maintaining employment

. Provides frequent in-person supports during the first month of a new

job and at least monthly after working steadily and desired by clients

. Analyze information from interviews, educational and medical records,

consultation with other professionals, and diagnostic evaluations to

assess clients' abilities, needs, and eligibility for services.

. Develop and maintain relationships with community referral sources,

such as schools and community groups.

. Locate barriers to client employment, such as inaccessible work sites,

inflexible schedules, and transportation problems, and work with

clients to develop strategies for overcoming these barriers

Supervisor/Overcomers Drug Program:

Union Rescue Mission - Los Angeles, CA January 2000

- September 2000

. Assisted the homeless population through intensive chemical dependency

education, and by giving them mental health treatment by licensed

therapists.

. Document notable client interactions with staff, volunteers and/or

other clients.

. Maintain appropriate professional boundaries with program residents

. Conduct face to face check-ins with clients and provide any needed

follow up as requested by Client Services Coordinator or Program

Director.

. Refer patient, client, or family to community resources for housing or

treatment to assist in recovery from mental or physical illness,

following through to ensure service efficacy.

. Modify treatment plans according to changes in client status.

. Educate clients or community members about mental or physical illness,

abuse, medication, or available community resources

ORGANIZATIONS

< Society of Advancement of Managers (SAM)

< Non Commissioned Officers Academy (NCO)

< Delta Epsilon Iota Academic Society (DEI)

EDUCATION

< Florida International University - Miami, FL -Bachelor's Degree in

Psychology/Minor in Hospitality Management - GPA 3.0 - Graduation

Spring 2015

< Break Away Technologies - Los Angeles, CA - Certified in Microsoft XP

Programs - 2001 - 2002

< US Army - NCO Academy - SP5 (Specialist 5) - 1978

< St. Johns University - Queens, NY - Associates in Arts &

Science/Business Management - GPA 3.0 - 1973 - 1976

.

rofet of house staff

membersafff of 20+h, FL

References:

. Will Be Furnished Upon Request

Contact this candidate