Customer Service Representative

VIVIAN ADU GYAMFI

** ** ***** ******** *** APT *A

BRONX, NEW YORK 10472

Contact NUMBER:347-***-****, Email Address:***************@*****.***

OBJECTIVE

Seeking a Front Desk Clerk position with your organization where exceptional clerical and

customer service skills will be utilized to improve the customer base and maximize

Company's profitability.

SUMMARY OF QUALIFICATIONS

• Over 4 years’ experience in front desk and customer service.

• Highly skilled in greeting, registering, and assigning rooms to guests in a polite and

resourceful manner.

• Able to direct and accompany guests to different facilities and functions in the hotel.

• In-depth knowledge of using computers and basic workplace equipment including fax

machine, photo copier and printer.

• Hands-on experience in computing bill, collecting payment and making change.

• Proven record of performing tasks as mentioned on daily checklist.

• Demonstrated ability to answer inquiries about hotel services, shopping, dining and

travel directions.

EMPLOYMENT HISTORY

Bjs Wholesale Club

College Point NY(August 28,2010-present)

Customer Service Representative

• Welcome and register members and offer them services and membership needs.

• perform refunds and renewal of expired memberships.

• Maintain the club's high standard of service.

• Provide the maximum quality of service to members and guest.

• Verify that all updated reports have been run.

• Date stamp, arrange, and track incoming mail.

Belterra Resort & Spa – Lake Charles, LA

Front Desk Clerk Dec 2007 – Mar 2010

• Assisted guests with common services and answered any general questions.

• Ensured that all wake up calls were handled on time and appropriately.

• Posted charges of room, food and beverage, phone, compute guest bills using online

system.

• Represented the Hotel in regard to guest complaints and situations that require

instant action.

• Collected payment following all cash handling rules.

• Arranged Housekeeping Reports.

• Ensured the desk was always attended.

EDUCATION

High School Diploma – 2013

SPECIAL SKILLS

• Excellent customer service skills.

• Strong interpersonal skills to deal effectively with all business contacts.

• Typing speed: 60 words per minute.

• Professional appearance and demeanor.

• Able to work varied shifts, including weekends and holidays.

• Language: Able to communicate in English, in both written and oral forms.

• Profound ability to process cash transactions accurately.

Contact this candidate