Staff Training

Peggy A. McDonald

***** ******* ****** ********, ** 44107 Phone: 440-***-**** peggyis4u @yahoo.com

Career Profile

Accomplished senior residential housing expert with solid experience including activities, admissions,

training, learning therapy, and staff development. Recognized for an exceptional ability to relate warmly

with people, easily generating trust and rapport. Also possesses excellent organizational skills, dedication,

and the desire to provide outstanding service.

Skills and Abilities

• Proven ability to multitask in a fast paced environment and meet deadlines

• Excellent interpersonal and people management skills

• Exceptional training skills with an ability to effectively present information in a variety

of settings and group sizes

• Ability to work both independently and with a team

• The ability to cultivate relationships, build rapport, and gain trust easily with all levels of

an organization

• Detailed planning and organizational skills

• Ability to remain calm under pressure, problem solve, and respond to tight deadlines

• Enthusiastic with an ability to bring positive energy

• Motivation and the ability to inspire self and others to reach goals and/or perform to the

best of their ability

Professional Experience

ELIZA JENNINGS Cleveland, OHIO 2013 -2014

Chief Lead Supporter – SAIDO Learning

Certified SAIDO Learning Trainer

2007 -2013

Admissions Coordinator

• Utilized skills and knowledge to increase the facility census

• Verified insurance benefits and eligibility for potential residents

• Served as a liaison between families, caseworkers and hospitals

2001-2007

Program Director- Devon Oaks Assisted Living

• Provided opportunities of engagement with residents

• Created programming in the community to encompass all facets of wellness for each

resident

• Developed family and intergenerational relationships between residents and staff

Education

Cleveland State University

Organizations and Professional Development

• Seminars in Dementia Care and Aging Services

• Webinars on Medicaid eligibility

• SAIDO Trainer Internship

Contact this candidate