11 years of working in a International BPO

Elysia Fernandes

Personal Profile

Have been consistently successful in delivering results under pressure

situations and in competitive environments. Have excellent interpersonal

communication and organizational skills.

Career Objective

A challenging and responsible position in a growth oriented BPO. To utilize

my skills to support a growth oriented company where contribution to

organizational objectives will provide opportunities for advancement.

Educational Qualifications

Name of Institution Exam Year University Class

Kelkar Education Trust B Com 1987 Mumbai Second

Jnana Sarita Junior HSC 1984 Maharashtra First

College

St. Mary's Convent High SSC 1982 Maharashtra First

Sch.

Professional Activities

Convergys India Thane,Mumbai Sept 2006 -March2014

Services Pvt Ltd

Designation : Team Leader

Job Profile:

Handing a team of 16 associates for an Australia based telecom

process.

Responsibilities include:

. Lead and Manage a team of CCO'S

. Retention and Team Development

. Individual and team motivation.

. Handling Recruitment

Wipro BPO Powai,Mumbai Feb 2003 - Aug 2006

Services

Designation : Team Leader. (w.e.f Dec 2004)

Job Profile:

Handing a team of 17 associates for a US based airline process

Earlier, was handling a team of 12 associates for a US based Credit

Card process.

Responsibilities include:

. Motivating the team to meet the matrices.

. Providing effective feedback.

. Imparting regular training to augment performance

Textronics Design Vikhroli,Mumba Feb 1999 - Feb 2003

Sys

Designation : Office cum Admin. Assistant

Job Profile:

. Handling books of accounts, office administration, office

correspondence etc.

Zenith Computers Andheri(E), Mumbai July 1991 - Feb

Ltd 1992

Designation: Accounts Assistant.

Job Profile:

. Responsibilities include handling of creditors i.e writing of cheques,

booking of bills and keeping a track of material received receipts.

. Data Entry Operations up to balance sheet.

Grapharts Repro Lower Parel, Mumbai Aug 1990 - June 1991

Pack

Designation: Office cum Accounts Assistant.

Job Profile:

. Writing books of accounts, handling of excise, petty cash and payroll

. Data Entry Operations up to balance sheet.

Std Material CST, Mumbai June 1988 - July

Agencies 1990

Designation: Accounts Assistant.

Job Profile:

. Writing of books of accounts, handling of petty cash, preparation of

trial balance and other accounting statements

Elmach Engg Co. Ghatkopar, Mumbai Sept 1997 - May 1988

Designation: Accounts Assistant.

Job Profile:

. Writing books of accounts and other routine work

Additional Qualification: Advanced course in Windows and MS office from

Computer Corp. Mumbai.

Other Details

Languages Known : English, Hindi, Marathi & Konkani.

Interests : Music and Reading

Date Of Birth : 22nd March, 1966

Contact no. : 982**-***** / 25674618

Email : ********@*****.***

C 13 New Shrenik, Ashok Nagar, Nahur Road, Mulund (W), Mumbai 400080

Tel no. 25674618 Cell: 982******* E-mail: ********@*****.***

Contact this candidate