Customer Service Representative

RAFAEL ESPIDIO-GARCIA

***** ******* ***** **. *********, FL 33579

727-***-**** email: *************@*****.***

WORK HISTORY

Espidio-Garcia Industries Riverview, FL

**/**** - *******

Domestic Engineer

. Balances monthly and annual budgets to satisfy savings goals and

spending limits.

. Assists in training and disciplining team of three, ensuring the team

remains engaged and motivated to meet goals.

. Directs family assets in planning, purchasing, and preparing projects

and meals.

. Advises family in private home in dealing with problems to find

creative solutions surrounding nutrition, cleanliness, and utilization

of commodities.

Hunter Douglas Pinellas Park, FL

06/2004 - 03/2009

Bilingual Customer Service Representative

. Presented technical training and personal development classes

utilizing PowerPoint presentations for 20 staff members and 40 product

dealers.

. Administered online ordering system (Direct Connect) with a team of

two assistants overseeing all online orders occurring on a daily basis

that led to a 12% increase in overall product sales.

. Exceeded customer satisfaction expectations focused around providing

product information, pricing, and order logistics.

ZD Integrated Largo, FL

12/2002 -06/2004

Junior Buyer

. Researched companies and pricing for electronic components leading to

an overall 8% reduction in component costs over a six month period.

. Built and sustained relationships with external customers and the

community promoting long term business growth, which increased year

over year by approximately 10%.

. Coordinated purchasing of electronic components through negotiated

contracts and business to business relationships.

Financial Administrative and Credit Service Group Clearwater, FL

11/2000 - 12/2002

Credit Analyst/Collector

. Exceeded personal sales goals by approximately 23% for five quarters

in a row by utilizing collection strategies and techniques to better

serve customer needs.

. Analyzed individual credit worthiness in order to make quick and

responsible credit decisions according to company guidelines.

. Utilized time efficiently to manage high volume of inbound and

outbound calls to meet and exceed collection quotas.

EDUCATION

Northeast High School

St. Petersburg, FL

Diploma, June 1997

SKILLS

. Fluent Bilingual (Spanish)

. Microsoft Office Suite utilization

. SAP utilization

Contact this candidate