Customer Service Medical

TERESA OLIVO

***** ** **** ****** *** # ***

Doral, Florida 33178

Phone: 813-***-****

Email: ***********@*******.***

Objective: To find a challenging position utilizing all my knowledge and skills towards the growth of

the company as well as myself.

Education:

• Florida National College (April 2011)

Phlebotomy Technician License # 300479

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• Learey Technical Center (January 2002 – May 2002)

Nursing Assistant Certificate

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• Universidad de Carabobo Maracay, Venezuela (1985 1987)

Medical School

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Certifications:

• Oral Eze Oral Fluid Drug Testing – Quest Diagnostic (April, 2012)

• DOT Urine Drug Testing – Quest Diagnostic (April, 2012)

• Express Results Instant Urine Testing – Quest Diagnostic (April, 2012)

• Hair Drug Screening Testing – Quest Diagnostic (April, 2012)

• Intercept Drug Testing – Quest Diagnostic (April, 2012)

• Non DOT Urine Drug Screening – Quest Diagnostic (April, 2012)

• HIV (Nov. 2009)

• Domestic Violence (Nov. 2009)

• Health Care Provider (Nov. 2009)

• Assisting with Self Administered Medications (Nov. 2009)

• Preventing Medical Errors (Nov. 2009)

• Medical Records Documentations and Legal Aspects to Nursing Assistants (Nov. 2009)

• CPR (Dec. 2009)

• OSHA (Dec. 2009)

Experience:

ANYLABTESTNOW, Miami, FL (July 2011 – Present)

• Drug Alcohol Testing

• DNA Paternity Testing

• STD Testing

• Health and Wellness Testing

• Draw blood ensuring proper patient identification and labeling the samples

• Follow all safety procedures as required FDA and OSHA

• Customer Services abilities

• Keep inventories of supplies and stocked them.

• Entering patients information in Quickbooks programs

Miramar Medical and Dental Center, Miramar, FL (September 2010 – July 2011)

• Checking vital sign for patients and EKG

• Performing thin Prep and Pap smear

• Entering patient information into Unit Chart program

• Booking and scheduled patient appointments

• Verifying and collected insurance payments

• Assisting pharmacists provider with patient information

Fullchart Agency Travel, Caracas, Venezuela (October 2006 – March 2008)

• Verified passenger documents

• Secretary using Maestro program system

• Advised clients about passports

• Visa travel insurance

• Dealing with complicated customer activities

• Booked domestic and international car rentals and tours

All Lines Insurance Brokerage Tampa, FL (July 2003 – December 2005)

• File clerk Secretary

• Learned basic customer service

• Gained general office work experience

• Filled auto and homeowner quotes for agents

Skills:

• Windows XP / Vista /7

• Data base, Unit Chart Program, Word processing and Spreadsheet

• Bilingual – Spanish and English

• Microsoft Office

References: Available upon request

Contact this candidate