Customer Service Health Insurance
Resume:
JESSICA ALFONSO
Palm Springs North, Florida 33015
**************@*****.***
. CARRER OBJECTIVE Growth. To implement my
educational, professional, and personal
experiences and attain new skills which
can help me develop and grow further,
professionally and personally.
. ACCOMPLISHMENTS, ACKNOWLEDGEMENTS, & LICENSES
. Initiated a peer tutoring service in the Miami Dade College -
Hialeah Center with the intention of helping fellow and getting
feedback on presentation skill (MDCC).
. Assisted my peers in making Word, Excel, and Power Point
documents using Microsoft office 2003. I also demonstrated the
step-by-step operations used in solving arithmetic/algebraic
equations (MDCC).
. Instantly acquired the skills necessary to start a new career,
in a new position, in a new field (Medical Management
Coordinator / DoctorCare).
. Ran a weekly student/parent newsletter, consisting of: MDCPS
Board News, Things-To-Come, and Nutrition/Wellbeing Facts
(Skilled Clerk / Hialeah Gardens Elementary School).
. SUMMARY OF QUALIFICATIONS
. Florida Health Insurance License and 23 Foreign
. R/W/S Spanish/English
. Recognize a large array of CPT and ICD-9 codes
. Excellent Customer Service Skills and Phone Etiquette
. Experienced Office and Sales Professional (over 10 years)
. Type approximately 40 wpm
. Advanced Computer Skills include: Microsoft OS; XP - 2010,
MSOffice, EZCAP, Lotus Notes
. Capable of working in crowded, high-pressured, and fast-paced
situations including call centers
. Rapid learner
. Personal references available upon request.
. WORK EXPERIENCE
2007- 2014 Humana Inc. / CarePlus Health Plans Inc.
Licensed Health Insurance Telesales Agent - Made
sales appointments/presentations while abiding by DOI
and Federal CMS Laws. Provided a "Perfect Customer
Experience", following a script, and complying with a
strict Quality Assurance structure.
2006-2007 DoctorCare, Inc.
Medical Management Coordinator - Updated
authorizations using the EZCap system for providers
and members. Submitted case reviews to the medical
director for either a Letter of Authorization (in
special cases), or Denial.
2005-2006 South Florida Insurance Marketers
Telemarketing - Called elderly, from lists, to invite
them to information from our representatives in order
to enroll them in the health insurance.
2003-2005 Steak & Shake
Drive-thru Operator
2002 Westland McDonald's, Hialeah, Fl.
Cashier/ Customer Service
1999-2000 Hialeah Gardens Elementary School, Hialeah Gardens,
Fl.
Skilled Clerk - Received students who arrived late
and distributed tardy slips. I also took
parent/guardian information in order for a student's
release and distributed the incoming and outgoing
mail.
1997-1999 McDonald's Restaurant, Miami, Fl. / Dearborn, MI.
Crew Person/Cashier/Customer Service
1996-1997 Adecco Temporary Services, Miami, Fl.
Temporary Agent
. EDUCATION
2002-2009 Miami-Dade Community College
A.A. - Teacher (Elementary/Secondary Math)
1999-2000 Hi-Tech School of Miami, Hialeah, Fl.
Computer Repair
1998-1999 Southwest Miami Senior, Miami, Fl.
High School Diploma
1997-1998 Hialeah Senior, Hialeah, Fl.
Eleventh Grade
1995-1996 Robert Morgan Vocational Technical Institute, Miami,
Fl.
Electronics Technology
1994-1996 G. Holmes Braddock Senior, Miami, Fl.
Ninth - Eleventh Grades [pic]
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