Customer Service Manager

MICHAEL S. PORTER- ANDERSON

**** ********* **. ****** ***** FL 33541

843-***-**** ( *********@***.***

A top-performing Manager looking to further develop management skills and

responsibilities in a dynamic work environment.

HARRIS TEETER September

2013 - Present

Fuel Center Manager

. Responsible for the day to day operations of the Fuel Center

. In charge of scheduling

. Certify all personnel hours are correct. no unauthorized overtime and

insure all breaks and lunch times are accountable in the Work Force

Management System prior to submitting to payroll

. Supervise and responsible for training all fuel center personnel

. Responsible for the transfer of large sums of money to parent store.

. Vender receiving and processing invoices

. Provide monthly customer service training to all personnel

. DSD processing

. Accurately execute Administrative documentation: Daily, weekly and

monthly

. Over 15 years' experience Opening and Closing

. Developed and implemented Inventory control measures.

. Purchasing agent Proficiently Executed over $100,000 weekly for the

fuel center

. 20+ years of experience with cash register operations(operating and

supervising) and register audits

Achievements:

. Achieved a weekly sales record of $ 59,129 (previous sales record for

Fuel Center was 57,755 (based on Store Size)

. South Carolina Department of Health and Environmental Control

inspection received 98%-99% score out 100% for the last three

inspections

. April 2014, Fuel Center inventory audit resulted in overage of $8.57

. Received accolade for Outstanding Customer Service (July 2014} for

Harris Teeter Corporate Office

PIGGLY WIGGLY CAROLINA and COMPANY March 2005 - September 2013

Fuel Center Manager / Assistant Store Manager

. Responsible for the day to day operations of the Fuel Center

. In charge of scheduling

. Certify all personnel hours are correct, no unauthorized overtime and

insure all breaks and lunch times are accountable in work force

management system prior to submitting to payroll

. Supervise and responsible for training all fuel center personnel

. Responsible for the transfer of large sums of money to parent store.

. Vender receiving and processing invoices

. Provide monthly customer service training to all personnel

. DSD processing

. Accurately execute Administrative documentation: Daily, weekly and

monthly

. Over 15 years' experience Opening and Closing

. Developed and implemented Inventory control measures.

. Purchasing agent Proficiently Executed over $100,000 weekly for the

fuel center

. Within the parent store responsible for Front End Control

Responsibilities: Cashiers, Baggers, Cash audits (Tills), Store

Costumer Service, daily work force, Weekly Deposit Summary report,

Payroll check Distribution, Daily cash Deposits, Safe and cash

control, Refund Approvals in accordance with Company policy, Register

Over/Short Audit report, and Accounting Procedure in place for USCAN.

Achievements:

. 2 time recipient of Employee of the Month( January 2009, 2011)

. Record sales 4 consecutive weeks resulting in over 100,000 per/week

(based on store size)

Education and Training:

. Hotel and Restaurant Management, Parkland College, Champaign IL May

1995

. CAN Training

. South Carolina Department of Health and Environmental certification

. Customer Service Manager Certification

. Loss Prevention (Fraud Waste and Abuse)

. Food Safety Certification

. Store Management Training

. Management Develop Program (MDP) Certification

. I-9 CBA

. Wire Transfer Compliance

. BBT LP Audit training certification

. Scanning Coordinator Certification

. Inventory Management Certification

Contact this candidate