Customer Service Office Staff

Roxanne Madrid, CPT *

**** ********** ***

Antioch, CA 94531

415-***-**** ******@*****.***

Professional Summary

Seeking a role of increased responsibility as a Phlebotomist

Skill Highlights

• Fluent in English/Spanish • Practiced in sterilization techniques

• BLS Certified • Abides by infection control standards

• Evacuated collection tubes, additives and • Competency in procedure development

order of draw

• Qualified in specimen

• Routine venipuncture procedure with WIS,

collection/processing

ETS and syringe methods

• Dermal puncture

• OSHA/HIPAA compliant

• Disease specialization proficiency

• Staff Training

• Clinical training

• Total Quality Management

• Strong clinical judgment

• Private Practice experience

• Enthusiastic caregiver

•

Professional Experience

Quest Diagnostic, Stockton, CA

Phlebotomist (Externship) - March 2014

• Went over requisition forms with patients

• Venipuncture, blood collection, urine, sanitized, prepared the specimens, centrifuge

• Assisted the lab technician process and separate specimens and bag all specimens for pick up

JP Morgan Chase, San Ramon, CA

Loan Processor - October 2012 to November 2013

• Structured and maintained a pipeline of 30 or more refinance loan applications

UCSF School of Dentistry, San Francisco, CA

Accounting Assistant III/ Team Lead - July 2007 to October 2012

• Team lead to 4 employees in the department of Dental Billing/Administrative

• Executed daily Excel income reports, wrote and designed procedure manuals to facilitate the

collection process for each department in the Dentistry building

• Computed monthly costs and percentages of money collected using Excel, prepared financial reports

using PeopleSoft and sent the daily reports to the Accounting Department

City Dental, San Francisco, CA

Financial Coordinator - January 1999 to July 2007

• Performed daily billing operations/financial agreements with patients

• Compiled data for billing personnel

• Trained front office staff in scheduling and customer service skills

• Structured and managed a full schedule for each doctor daily

Education and Training

Contra Costa Medical Career College, Antioch, CA

Licensed Phlebotomist CA - 2013

San Francisco City College, San Francisco, CA

General Education - 2001

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