Customer Service Data Entry

*** ******** ****** . *********, ** *****

PHONE 862-***-**** . E-MAIL ***********@***.***

Bianca Jones

Objective

To obtain a challenging and diversified position in

which I can utilize my skills and experience and

also have room for advancement.

Summary of qualifications

Functions well both independently and as a team

player

Exceptional interpersonal, written, and verbal

communication skills

Ability to handle high call and mail volume

Able to implement decisions and expedites work flow

to meet deadlines

Adapts easily to concepts, and at handling multiple

responsibilities

Work experience

11/2011-1/2014 Irvington Township/Irvington Police

Department Irvington, NJ

911 Dispatcher

High volume of 911 and administrative phone calls

Data Entry

Logging outgoing phone calls

Monitoring police radio

Researching vehicle information using a data base

system for vehicles.

5/2006-6/2010 Programs For Parents

Newark, NJ

Voucher Operations Rep

Handled high volume of phone calls and e-mails

Managed incoming and outgoing mail for department

Data Entry

Managed documents/childcare vouchers, made and

filed folders for 2,000 children childcare records

Printed monthly reports

Problem solved cases and payment discrepancies for

child care providers

Reviewed childcare applications for Newark DYFS

District Offices

10/2003-4/2006 Boyajian Law

Office

Rutherford, NJ

Debt Collector

Handled high volume of phone calls

Problem solving debt cases

Provided excellent customer service skills

Data Entry Responsible for meeting monthly quota

Education

9/2000-6/2002 Bernie L. Edmonson

East Orange, NJ

High School Diploma

References

Available Upon Request

Contact this candidate