Customer Service Years Experience

Location:

Posted:

August 20, 2014

K ath ryn V. Floyd

Miami, FL *****

f ****.*******@*****.***

P rofile

Journalism professional with over 20 years experience in the industry. Experience

i n working for a major daily as well as freelancing for local newspapers.

I also possess retail experience and great customer service skills.

Skills

• Dedicated, reliable, pays strict attention to details

• Strong command of both the spoken and wri t ten word

• Proficient in Microsoft Office and the In ternet

• Type 40 WPM

• Able to work independently with little supervision

Employment Experience

Salvation Army Miami, FL 01/2009 – 09/2010

Retai l Associate

• Insured timely display of clothing

• Created appealing displays of both clothing and home goods

• Accurately handled cash t ransactions, balancing register at the end of each

shift

Political Consultant Ft. Lauderdale, FL 01/1997 –

05/2008

F reelance Writer

• Provided campaign support for candidates in local and state run districts

• Wrote feature stories on candidates and individuals with political in fluence

B roward County

Education and Certification

• Miami Dade College Hospitality Institu te Training Miami, FL

2011

• Southern University Baton

Rouge, LA

M.A. – Journalism 1994

• St. Augustine’s College Raleigh, NC

B.A. – English 1980