Customer Service Sales

RYAN PHILLIPS

**** * *** ** ******* Scottsdale, AZ 85258 724-***-**** ********.***@*****.***

EXPERTISE

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Leadership Generating Leads Inventory Control

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New Account Development Vendor Relations Cross-selling

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Marketing/Promotions Relationship Building Financial Management

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Sales Presentations Contract Development Negotiation

PROFESSIONAL EXPERIENCE

Eppendorf North America

Consumable Sales Specialist, Pittsburgh, PA February 2013-May 2014

Promoted to the position that was responsible for a $1.2 million, 3-state territory. Aggressively drove sales for

liquid handling product-line to achieve and exceed company goals, directly to customers and through

distribution channels.

Results:

• Award winner of dual-filter tip sales competition. Achieved #1 rank among 10 reps by having the largest

growth and volume of sales (18.4%) in a 6-month period.

• Increased territory sales of hand-held dispensers by 71%, molecular biology consumables by 141% and

bottletop dispensers by 220% within 1 year.

• Introduced new liquid handling products into the market by organizing product shows, cold calling,

marketing/promotions, and seminars.

• Demonstrated a relentless commitment to customer service, developing new customers while providing

existing customers with a high standard of continuous service.

Field Pipette Calibration Specialist, Cleveland, OH August 2012-February 2013

• Providing customer satisfaction following specific SOP’s.

• Maintaining inventory, scheduling, and company equipment in a professional manner.

• Promoting services and instruments to clients.

Ohio Lumex

Biological Analyst, Twinsburg, OH March 2012-July 2012

• Analyzed solid, liquid, and gas samples for mercury.

• Performed on-site field-testing in compliance with EPA Methodology 30B/PS-12B.

• Compiled field data and lab data in a concise manner for delivery to clients.

Cleveland State University July 2011– March 2012

Independent Research Study, Cleveland, OH

• DNA barcoding with the ciliate, Tetrahymena.

• Differentiated intra/inter specific variation using mitochondrial SSU as a marker.

• Utilized DNA extraction, PCR, and agarose gel electrophoresis.

EDUCATION

Cleveland State University, Cleveland, Ohio

Bachelor of Science in Biology – 12/2011

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