Customer Service Manager

OSKAR MOLINA

Pasadena, CA ǀ 626-***-**** ǀ *****.******@*******.***

M A N A G E M E N T A N A L Y S T - Award-Winning and Results Oriented Professional with

Excellent Communications, Problem Solving, Analytical and Creative Talents.

Core Capabilities:

Administration Organization Public Speaking

Analysis Strategy Training

Interpersonal Relations Creativity Communications

Process Improvement Computer Proficiency Bilingual English-Spanish

“Congratulations on receiving the 2013 Blue Diamond Award for our Rideshare Program. I appreciate all that

you have done to enhance this program so that it has achieved a level of excellence worthy of recognition.”

Michael Beck – Pasadena City Manager

EXPERIENCE & CONTRIBUTIONS

CITY OF PASADENA

Management Analyst / 2002 – 2014

Successfully administered the City of Pasadena’s Rideshare program. Upon taking charge of

program, branded program with a new logo; revamped all paper materials and forms; developed

user manual; Built program’s website; established a “Green” team of 25 employees as program’s

assistants; created all marketing material.

Increased van pool from 2 to 9 vehicles – a 350% improvement – in a quarter the average

arrangement time

Program saw a 27% enhancement in Average Vehicle Ridership, surpassing state mandate by

34%. This resulted in significant traffic reduction and air quality improvement

Implemented an interactive online survey increasing response rate from 68 to 94% – a 53%

improvement.

Subsequently receiving awards for “Outstanding Marketing Program,” “Best Overall Program,”

and “Top Honors in 2013” presented by LA Metro.

Led the Transportation Management Association composed of 52 regulated sites and

organizations. Built cooperation and collaboration which helped these entities to be successful in

their compliance work with the City and Air Pollution Agency (SAQMD).

KAISER PERMANENTE Associate Recruiter 2002 - 2002

PARSONS Project Assistant 1998 - 2002

EDUCATION

Bachelor of Science Business Administration - University of Phoenix, Pasadena, CA

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