Customer Service Human Resources

Tyeska Crawford

***** ******* **** #****

Houston, Texas 77044

Cell: 832-***-****

E-mail: ***************@***.***

PROFESSIONAL SUMMARY

HR Professional with ability to provide outstanding customer service and

maintain good employee relations with all levels of staff; Ability to work

independently with limited supervision; Self-starter; Team player;

Knowledge of Employment Laws, Ability to successfully multi task many

priorities; Able to maintain a high level of confidentiality and integrity.

SKILLSET

Proficient in Microsoft Office Word, PowerPoint, Excel and Outlook; ADP,

Oracle, SAP, Taleo, HRSmart; Excellent verbal/written communication skills;

actively pursuing PHR certification

EDUCATION

Texas Southern University - Houston, Texas

B.A in Psychology; Minor in Business

PROFESSIONAL EXPERIENCE

WorleyParsons - Houston, Texas

Senior Human Resources Business Partner (Direct)

07/2008 - Present

Project delivery and consulting services to the resources & energy sectors

and complex process industries. Focused on multi-discipline engineering and

design, procurement and construction management services for the

Hydrocarbons, Minerals and Metals, and Power, Infrastructure & Environment

industries.

. Serve as primary advocate for day-to-day support on company policies

and procedures related to Employee Relations by ensuring compliance

with DOL, ADA, FMLA, EEO, & Title VII

. Lead thorough investigations in response to employee relations issues,

appropriately document findings and make recommendations to ensure

compliance with Company policy, employment laws and regulations;

attend mediations in resolution of threatened litigation

. Recruit candidates for exempt and non-exempt positions within

Engineering, Finance/Accounting, Procurement, Information Technology

. Coordinate intra company transfers from International to Domestic

processing L-1visas

. Compose Long Term and Short Term Assignment Agreements for Domestic

Employees

. Oversee client group performance review and salary structure to ensure

effectiveness, compliance, and equity within the organization

. Administer benefits programs such as life, health, dental and

disability insurances, pension plans, vacation, sick leave, leave of

absence, and employee assistance

. Develop and provide training to management on legal hiring/termination

practices, promotions, performance review, safety, disability

awareness, work life balance, and sexual harassment

. Respond to all State unemployment claims and hearings.

. Submit first responses addressing formal EEOC complaints. Assist HR

Director with annual EEO-1 reporting

. Prepare employee separation notices and related documentation; and

conduct exit interviews

. Offer ongoing employment trends for effectiveness and compliance by

recommending process and/or policy changes as necessary

Administaff, Inc - Houston, Texas

Human Resources Representative (Direct)

03/2007 - 03/2008

Professional employer organization which provides human resources services

to small and medium-sized businesses.

. Consulted with clients to develop, coordinate and deliver Human

Resource services

. Implemented programs to enhance productivity and reduce liability

through improved communications and HR practices and training. These

included, but are not limited to, developing handbooks, job

descriptions, performance appraisal systems, employee counseling,

hiring processes, terminations, and other programs. Also provided

training management in interviewing, hiring, terminations, promotions,

performance review, safety, and sexual harassment

. Advised Clients in appropriate resolution of Employee Relations

issues; Responded to inquiries from worksite employees regarding

policies, procedures, and programs

. Assisted with Compensation Programs/ Wage and Salary Issues and

Employee Surveys

. Provided guidance to Clients with terminated worksite employees who

will be, or are involved in a reduction in force/layoff to determine

non-discrimination in layoff decisions

Compass Bank- Houston, Texas

Role: Human Resources Representative (Direct)

02/2006 - 03/2007

Provide banking, wealth management, credit card & financial services for

businesses and consumers.

. Interviewed and participated in the recruitment and selection for

exempt, nonexempt, and hourly employees; determined applicant

qualifications and made appropriate recommendations concerning offers

of employment

. Maintained employee records within HRIS system (personal info,

promotions, PTO tracking & etc)

. Processed pre-employment needs for new hires. Key activities included:

competency and skill assessments, background checks, and drug screens

. Facilitated New Hire Indoctrination to foster positive attitude toward

company goals

. Monitored and administrated FMLA and other leaves of absence and

provided oversight for all aspects of Workers Compensation claims

. Acted as information source on benefit programs to employees

. Tracked Performance Appraisals and Exit Interviews

. Administered various associate programs-Tuition Reimbursement, Service

Recognition Awards, Employee Referral bonus, and Employee Retention

Ambar Pallets - Houston, Texas

Human Resource Representative (Direct)

04/2002- 02/2006

Large Manufacturer Company in which provided standard & custom wooden

pallets, packaging, crates, containers, pallet boxes, racks for cargo,

shipping & storage.

. Assisted with Recruiting Efforts by posting jobs advertisements,

sourcing resumes, pre-screening candidates for initial interviews

. Processed pre-employment backgrounds checks and maintained drug screen

program

. Facilitated new hire orientation. Filed and maintained new hire

paperwork, associate records, and ER files

. Answered employee questions regarding policies, benefits, pay, workers

compensation, and leave of absence

. Attended to and resolved labor issues; Interpreted federal labor laws

. Assisted with Employee Relations issues when appropriate and conducted

Exit Interviews

. Responded to all external employment verification requests

Contact this candidate