Customer Service Manager

Philip Buckmeier

Pilot Point, Denton County, Texas

214-***-**** **********@*****.***

Senior Operations & Financial Services Management

Core Strengths

Management Systems Integration Analysis

Creativity Policies

Regulatory Reporting Compliance

Teambuilding Problem Resolution

Training Customer Service Computer Skills

Coaching Motivational

Select Career Highlights

< Managed client whole loan portfolios ranging <$100K to $60M; effectively

maintained collection on sub-prime portfolios of $50M and maximized

investor ROI at 98% with a less than 10% default rate per year.

< Devised GSE claim filing and documentation system for FHA and VA claims.

< Created, implemented, upgraded, and regularly maintained database to

effectively track and manage accounts thousands of accounts and over

including Litigation and REO. Proficient in database applications,

Microsoft Suite and other software applications.

< Developed, organized and created system to prepare risk assessments to

present management while maintaining wholesale portfolio accounts,

insuring timely preparation of credit reviews of accounts from $100K to

multi-million dollar accounts. Analyzing financial statement data,

evaluating trends, and proactively identify deteriorating conditions.

Promoted portfolio profitability while minimizing risk by ensuring loan

operations fully complied with company and government regulations.

< Designed and implemented LOS for FHA, VA and Conventional loan

origination; lifted efficiency and accuracy for loan processing 100%.

Professional Overview

Kendor Financial LTD 1995- 2014

Operations Manager

Built company from ground up to serve as a niche based full service loan

servicing company, specializing in quality and personal account management;

hired and trained payment processors, collectors, and customer service

staff.

. Grew company from 10 loans to an average of 1,800 loans, with loans

portfolios ranging in value from tens of thousands of dollars to

millions of dollars each; works with upwards of 50 loan/mortgage

companies.

. Owned P&L accountability and directed six (6) staff members in

customer service, payment processing, investor reporting/relations,

payroll, AP, tax reporting, licensing, credit bureau reporting, IT,

regulatory compliance and HR functions.

. Marketed to loan servicing clients; including banks, credit unions,

finance companies and private

investor. Serviced all types of loans including conventional and

GSE mortgages.

. Assisted mortgage companies in handling repurchase requests, resulting in

zero repurchases.

. Provided services for other lenders by processing payments, handling IRS

reporting, overseeing

inventory storage, vendor management and managing high-value asset

liquidations.

. Maintained exceptional lender relationships and secured long-term

loyalty from investors and vendors.

. Served as a mortgage broker licensed in the state of Texas and provided

note loans licensed under the

Consumer Credit Commissioner.

Home Owners Funding Corporation of America 1988- 1994

Vice President Regional Analyst

Manager of document and financial data collection and analysis

. Maintained wholesale credit portfolio accounts, insured timely

preparation of credit reviews and analyzed financial statement data,

evaluated trends, and proactively identified deteriorating conditions.

. Reviewed, compiled and analyzed information to determine eligibility

for conventional, FHA, and VA lending programs; prepared written

analysis and recommendations for senior management.

. Insured proper documentation and contracts were in place and risks

were mitigated.

. Supervised the completion and submission of FHA and VA claims on GSE

and owned REO loans; investigated and secured reserve funds for

maximum recovery and minimal loss exposure to GNMA as well as the

company

. Maintained and managed the office network LAN system; computer

systems, software applications as well as administered the office

telecom system.

Remarketing Manager

Managed a portfolio of REO inventory and remarketing.

. Improved processes to liquidate REO inventory with minimal loss

exposure on a $1B loan portfolio.

. Ensured compliance with state laws in the Western US in regards to

securing and disposal of REO inventory of GSE loans.

* Career Note: Earlier experience includes Collections Manager (Residential

and Commercial) with The CIT Group; served as Collections Manager, Legal

Accounts Manager, REO Sales Coordinator, Field Representative and Collector

at Ge Credit.

Education

BBA, Finance - Texas Tech University

Volunteer

Pilot Point Main Street Association

Pilot Point All Sports Booster Club

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