Sales Customer Service

Alan W. Adams

**** ********** ***** **********, ** 45044

Cell 513-***-****

Dear Hiring Manager:

I have combined a top school M.B.A. with executive skills in strategic

planning, marketing, sales management, and general management to drive

performance three fantastic companies. I have taken the lead in

instituting major competitive change, cost reductions, and productivity

improvements that have accelerated the company's turnaround efforts both in

the field and at headquarters positions. Two of my true passions are

talent acquisition and development, human resources and productivity

improvement initiatives where I have lead operational teams. I can deliver

on creating brand awareness and product categories to maximize sales and

profitability.

After reviewing your current opening and opportunity, I believe my

education, experiences and skills sets are a perfect match for this

opportunity. Although I have been very successful with my near 10-year

career with Target Corporation, I have a passion for learning and am eager

to enhance my managerial skills while continuing to develop

professionally with an innovative and dynamic company like yours.

Accomplishments critical to my success at Target Corp., Pella Windows &

Doors, Inc. and Sears Holdings included:

o As District General Manager-Principle Development Program, profitably

directed the $52 m P & L spanning 9 (multi-unit) locations through-out

the state of Colorado: responsibilities executed in directing 6

managers overseeing sales, installation business, cost reductions,

business process improvement events and advertising

o Generated $210 m in cost saving reductions during my position as

leader of -Tool Territory at Sears, to be realized in 2004/5:

Implemented an entire new compensation program; utilize change

management strategies to drive development, engagement and

relationships to win in retail; lead the training to drive Protection

Agreement penetration rates.

o Additionally, I have strong marketing experience including launching

of new products that increased sales by $30 million in the first year.

I have a great talent for coaching and teaching how to achieve better

sales results. I also forecast sales on a multidivisional and

national level.

I would greatly appreciate the opportunity to discuss my qualifications and

experiences in more detail. Thank you for the consideration. I can be

reached at on my cell at 513-***-**** or ****.******@*****.***. I look

forward to hearing from you.

Sincerely,

Alan W. Adams

Alan W. Adams, M.B.A.

6109 Lancashire Trail, Cincinnati, OH 45044

Email: ****.******@*****.***

Phone: 513-***-****

__

Executive Summary:

Management experiences include 24 years results in human resources,

retail, sales and operations with up to 450 employees and $2.1 Billion in

sales. Recognized for ability to identify continuous change actions to

reduce cost, enhance quality, drive service contracts and increase margins.

Supervised up to 18 direct reports with responsibilities in financial

reporting, planning, forecasting, human resources, strategy, and

productivity improvement. As the leader of the building, I have overall

responsibility for development and execution of strategic plans, business

plans, budgeting, department hiring. Enjoy driving new improvements with a

6sigma thought process and obtaining sales goals. Provide career

counseling, coaching, and development to both new and experienced managers.

Talent development is a true passion and I will deliver the same results

for your company.

Career Summary:

CAREER SKILLS/KNOWLEDGE

* Marketing/Sales Experience * General Management * Analytical

* Revenue growth strategies * Business Restructuring *

Leadership Skills

* Profit Maximization * Talent Management *

Strategic Planning

* Manage Execution * Competitive Strategies *

Driving Sales Performances

Work History:

Director of Sales-Tool Territory, August 2001 to Jan 2003

Sears, Roebuck & Co. ~ Hoffman Estates, Illinois

o Total P&L accountability of $2.1 b P&L Tool Territory; including

policy changes affecting operations and human resources

o Leadership of this strategic initiative provided a sales increase of

14.6% and ROI of 9.6%

o Ensure promotions are profitable and deliver significant ROI.

o Works closely with cross-functional leadership around product

development, business/finance, content and business development to

ensure we build robust and sustainable business.

o Analyze data from SAS and NPD retail tracking reports to make

assumptions and communicate to executive leaders including the

president of Home Improvement.

o Directed 600 sales managers and 32 district managers on consultative

selling practices.

o Lead insight-gathering research into consumers, competitive, category

and retailers to secure knowledge that can be utilized to deliver

growth opportunities.

o Grow sales by identifying new customers for our products though market

research and promotion.

General Manager - Store Team Leader (GM), Sept. 2005-Present

Target Corp.- Cincinnati, OH

o HR Execution that ensures that the store operates in full compliance

with applicable laws, regulations, and company policies for 250 team

members.

o Drive extended service plans and credit to achieve overall top line

sales.

o P&L accountability for $53 m retail operation.

o Developed a training program to teach new GMs on how to use their

reports to drive the business around financial profitability.

o Mollify legal risk in the event of charges of harassment or

discrimination or any other HR policy violations.

o District Recruitment Captain, Leader for internships and Strategic

Planning.

o Provides direction to team leaders seeking career

development/advancement.

o Responsibility for development and execution of strategic plans,

business plans, budgeting & hiring.

o Works closely with cross-functional leadership around product

development, business/finance, content and business development to

ensure we build robust and sustainable business

Adjunct Professor, Fall 2009 - present

Miami University ~ Oxford, OH

o Teaching junior level principles of marketing 291 and case studying

management

General Manager, March 2004 - Sept. 2005

Sears, Roebuck and Co.- Evansville, IN

o HR Execution that ensures that the store operates in full compliance

with applicable laws, regulations, and company policies.

o Accountable for the store's profit performance to plan, including

sales and miscellaneous revenue growth; optimizing credit performance,

enhancing margin, and effectively managing inventory and expenses; P&L

accountability of $43 m retail operation.

o Fully optimized the customer experience by promoting a fast, in-stock

and helpful store environment with customer satisfaction scores

improving by 22% in 2004.

o Utilized talent management to develop a high performance management

team overseeing 275 employees.

o Use my Kaizen skills to develop a factory line mentality for receiving

our merchandise.

o Develop a personal selling strategy to drive overall protection

agreement sales to #1 in the district.

o 38% balance of sale in the appliance category for the store

o Lead Merchant accountable for driving sales through execution of

dominant presentations, and by driving national visual and merchandise

presentation standards in our 175,000 sq ft store.

o Developed a matrix for performance management of salary team members

that included weekly store visit reports with action plans for

improvements by business.

Director /GM-Retail Division, January 2003 - March 2004

Pella Windows & Doors, Inc.~ Denver, Colorado

o Created organizational change initiatives at Headquarters geared at

improving institutional efficiency for profitable growth in sales,

logistics and inventory management.

o Lead all human resource activities for 9 stores, 10 sales

representatives and warehouse facility.

o Develop annual budget for select field marketing sources and update

forecast monthly based on results and trends.

o Carry out on going analysis and reporting of program effectiveness by

market, offer training, creative supporting materials and other tests

to come up with the optimal for each program. Compare results to

budget and share findings.

o Devised the marketing 3-year plan with print vendor, intranet updates

and newspapers advertising.

o Provide incomparable leadership and extensive training to staff

concerning effective sales skills and account management techniques,

dramatically increasing market share and corporate profitability.

o Multi-store management of 9 stores in the state of Colorado

o Identify, develop, and evaluate business brand and category marketing

strategies based on knowledge of market characteristics and other

business environments

o Kaizen leader during 3 significant events that have proved to save the

company on average 27% per event.

District Sales Manager, Appliances/Electronics May 2000 to August 2001

Sears, Roebuck & Co. ~ Hoffman Estates, IL

o Facilitated an increased appliance/electronic revenues by 13% to reach

$242 m

o Increased miscellaneous income accounts to rank 5th out of 52

o Developed payroll measurement report to analyze staffing shortages

that help drive overall profitability

o Multi-store management of 17 sales managers in 15 different stores in

an extremely high profile region of company; direct communication on

daily basis with 6 vice presidents

o Utilized performance management techniques to drive 130 bp

improvements in gross margin

o Developed a weekly reporting system that drove sales managers

decisions based on statistics

o Promoted to Director of Sales, Tool Territory initiatives, Hoffman

Estates, IL.

Store General Manager, May 1998 to May 2000

Sears, Roebuck & Co. ~ Bellevue, NE

o Utilized change management practices to drive customer satisfaction to

the #1 spot in 134 store region

o #1 in district in gross margin improvement with a 305 basis point

change.

o Promoted to District Manager, Chicago, IL.

District Business Manager, Dealers Store Program (franchisees), January

1997 to May 1998

Sears, Roebuck & Co. ~ Springfield, MO

o Instrumental in coaching independent owner-operators to increased

sales in their business from $19 m to $28 m throughout the district

o Multi-unit management of 22 owners that earned us the District of the

Year award

o Promoted to General Manager, Sears Store in Bellevue, NE.

National Merchandise Manager, Home Improvement Category, October 1994 to

January 1997

Sears, Roebuck & Co. ~ Hoffman Estates, IL

o Strategically expanded national sales from $122 m to $350 m by

selecting the right product mix

o Promoted to District Business Manager because of consistent

Business Analysts. Home Improvement Category, May 1994 to October 1994

Sales Manager - Sears Home Improvement Category, June1992 to June 1994

Education: Master of Business Administration, Bellevue University

Bachelor of Business Administration, Mt Mercy College

Certifications: Six Sigma, Green Belt - Awarded September 2002

Change Management - Awarded October 2002

Other Major Accomplishments:

o Received the Regional award for Wellness in 2013.

o Ranked 46 in Company for percent of increase in sales YTD 2013

o Ranked #74 in Company for sales to goal in 2012.

o #1 in Group in Productivity, Customer survey scores and checkouts in

2010.

o Ranked 7th out of 1762 Target stores for Sales to Goal (YTD) 2011.

o Ranked 103 in sales out of 1762 Target Stores for Percent of Increase

in 2010.

o Best in Class operational results Group 494 in 2010.

o #1 in region for productivity improvement in logistics in 2009.

o #1 in Group (77 stores) for profitability in store 2008.

o #1 in District on guest survey scores and productivity improvement in

2007

o #1 in District, #10 in Region for Customer Service YTD in 2005

o #1 in District for Account Acquisition in 2004

o #8 in Nation for best Pella Branch Scorecard in 2003

o 3rd Quarter Pella Outstanding Performer Award in 2003

o #1 in Region for Services Revenues in 2000

o #1 in Customer Service for Des Moines District in 2000

o District Winner of the Laundry Sales and Computer Sales Contest in

2000

o District Winner of the Cooking Sales Contest in 2001

o #1 in Sales Growth for District Managers in Region through Aug. 2001

Contact this candidate