Office Assistant Medical Billing

Shikela Langston

Asset Recovery Agent

Chicago, IL

***********@*****.*** - 773-***-****

WORK EXPERIENCE

Asset Recovery Agent

Halsted Financial Services - Skokie, IL - September 2012 to May 2013

>Traced, located and contacted individuals or organizations to collect overdue monies such as bad checks,

student loans, promissory notes, or any kind of accounts receivable.

>Researched and analyzed accounts prior to initiating debtor contact, examined historical data, evaluates past

collection efforts.

>Applied payments received to proper accounts, kept accurate accounting records of each transaction;

reconciled records with computer reports, made necessary adjustments or corrections.

Office Assistant/Clerical

Patriots Trans Inc - Chicago, IL - October 2009 to February 2011

>Answered phone lines and responded to callers questions and complaints or transferred the call to the

appropriate party.

>Responded to requests for information via mail, phone, or in-person; gathered appropriate forms and

documents; searched for and copied documents from archives records

>Opened, sorted and distributed incoming mail and processed outgoing mail.

>Prepared correspondences, memos, forms and reports using word processing applications software.

Collection Specialist

CashNetUSA - Chicago, IL - December 2006 to August 2009

>Advised debtor with past due accounts of proper payment schedules and the principles of credit and credit

standings.

> Placed over 300 outbound calls and accept inbound calls on accounts to consumers and/or third parties on

a daily basis, to negotiate repayment of debt.

>Kept effective collections of delinquent accounts, resolved customer's disputes and schedules payment

arrangements.

General Office Clerk

Polk Tax Services - Chicago, IL - February 2006 to August 2006

>Sorted files, made copies of files and used fax machine.

> Received all phone calls and visitors, referring callers to appropriate individual.

> Developed skills and competence in many clerical procedures including: typing, filing, answering phones,

distributing mail, and scheduling appointments.

EDUCATION

Medical billing and coding

BIR Training Center - Chicago, IL

2014 to 2015

Diploma

Westinghouse Career Academy - Chicago, IL

1999 to 2003

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