Manager Customer Service
Resume:
Ben L. Williams
P.O. Box ****, Branson, MO *****
417-***-**** / Email: ***********@***.***
Dear Human Resources Professional:
I'm writing in response to an Operations, Management or GM position at your
location.
These positions match my career interest and are strongly compatible with
my skills and experience.
The following provides an outline of my relevant experience:
. Extensive experience in all aspects of guest services and hospitality
operations, with a strong emphasis in communication and customer
service.
. Successful career with a record of advancement and meeting or
exceeding performance expectations.
. Outstanding leadership, project management, time management,
organizational, and customer relationship-building skills.
Attached please find my resume for your review. I have owned and operated
a retail Propane & Diesel Company for twenty-two (22) years, selling in
1990. I believe that I am particularly well qualified for your position
and would like to have the opportunity to meet with you to explore how I
may be of value to your organization. As to salary requirements, I am open
to discussing this further with you during our interview and I can provide
a complete salary history for you at that time.
Currently, I am the EVS Supervisor at Mercy Hospital with a staff of 20 Co-
Workers.
P.S.
Thank you for taking the time and consideration to review my resume. I am
confident that with my abilities I can make an immediate and valuable
contribution to your organization.
Sincerely,
Ben L. Williams
Customer Service Specialist
Ben L. Williams
P.O. Box 6223, Branson, MO 65615
PROFESSIONAL SUMMARY
MOTEL GENERAL MANAGER offers the following:
. Extensive knowledge of motel operations, along with motel operating
systems.
. Superior guest relations skills with an ability to create a pleasant
guest experience.
. Noted for ensuring that the motel operates at the highest possible
standards.
. Background includes sales and marketing experience.
. Strong ability to lead the day-to-day management of the motel and its
staff, with accountability for organizing and directing all motel
services.
AREAS OF EXPERTISE
motel general MANAGEMENT
. Outstanding ability to assign workers their duties and inspect work
for conformance to prescribed standards of cleanliness.
. Skilled at investigating complaints regarding guest services, and
taking corrective action.
. Effective at making individual and group reservations, preparing daily
deposits, ordering supplies, preparing work schedules, auditing time
cards, reviewing nightly audit reports, reviewing accounts payable,
and posting accounts receivables.
. Strong ability to make recommendations that would improve service and
ensure a more efficient operation.
LEADERSHIP / SUPERVISION
. Successfully managed employees with direct involvement in performance
reviews.
. Responsible for resource planning, monitoring and tracking inventory,
and project planning.
. Demonstrated skills in establishing efficient procedures.
. Strong ability to motivate outstanding employee performance.
. Managed and participated in the recruitment process.
. Led staff meetings and served as an escalation point of contact for
the team members.
COMMUNICATION / customer relations
. Skilled in developing rapport with motel guests, resolving issues,
concerns, complaints, and handling escalations while maintaining
professional and ethical behavior.
. Excels at meeting and exceeding guests' needs and expectations.
. Strong ability to effectively and efficiently handle all guest
requests.
. Excellent conflict resolution experience.
. Outstanding oral and written communication skills.
Ben L. Williams
P.O. Box 6223, Branson, MO 65615
EXPERIENCE
Account Manager / Housekeeping
Xencom Facility Management, LLC
Plano, TX
August 2012 - June 2013
General Manager / Marketing
Westgate Resort at Emerald Pointe, Branson, MO
June 2005 - January 2011
Supervisor
Ripley's Believe It or Not Museum, Branson, MO
April 2000 - June 2005
General Manager / Marketing / HR
Copper Tree Suites Motel, Branson, MO
September 1998 - April 2000
General Manager / Marketing / HR
Arbour Landing Inn Motel, Branson, MO
March 1997 - September 1998
Manager / Marketing / HR
Dutch Kountry Inn Motel, Branson, MO
January 1994 - March 1997
Assistant Manager
Dutch Kountry Inn Motel, Branson, MO
January 1993 - January 1994
Records Clerk
Tri-Lakes Title Company, Branson, MO
April 1992 - January 1993
EDUCATION
Red River Vo-Tech, Duncan, OK
Technical Associates Degree in Computer Programming
Cameron College, Lawton, OK
Computer Programming
Certificate of Completion - At Home Professions
Medical Coding and Billing
Fort Collins, CO
Ben L. Williams
P.O. Box 6223, Branson, MO 65615
Reference List
AL Waller Craig Cogdill
College of the Ozarks College of the Ozarks
Point Lookout, MO 65726 Point Lookout, MO 65726
Tim Inskeep Rick Ziegenfuss
Owner - Star Reality City Administrator
Branson, MO 65615 Hollister, MO 65673
Contact this candidate