Customer Service Real Estate

Sabrina Cooper

*** ******** ****, ********* ****, Georgia, 30269

678-***-**** - **********@*****.***

Paralegal

Customer Service Management and Project Coordination

A highly motivated, quality-oriented professional with a

background in customer service and project coordination.

Adept at setting goals, establishing priorities, and managing

resources. Ability to juggle several projects simultaneously

while working under pressure in a fast-paced environment.

Excels at interacting with broad populations, including

attorneys, staff, and clients. Calm in the face of difficulties; a

leader who believes that everyone has something to

contribute and works well within a team to create a quality

product. Versatile, quickly masters new roles and skills,

handles responsibilities and new technologies. Adept at

working in a high-pressure environment and demonstrates

outstanding problem solving abilities and active listening

skills, while working to diffuse difficult customer situations

with diplomacy until a problem is resolved to the customer's

satisfaction.

Core Competencies

Oral and Written Communications - Problem Solving -

Customer Relationship Management and Retention -

Proficiency in working within federal government criterion

Selected Accomplishments

- Maintained full accountability for concurrently managing

anywhere from 80 to 150 cases including: ordering water

bills, pulling tax bill information, obtaining payoffs and

coordinating closing between all parties.

- Reviewed loan documents to be sure all details were in

compliance with contract.

- Communicated with outside parties to order Homeowner

Association letters for properties and researched

Homeowners Associations with the Secretary of State's

Office.

- Adept at creating real estate files in Softpro from contracts

and seller referrals; posting checks to Softpro.

- Competently prepared deeds for Bank of America and

other banks.

- Effectively and efficiently prepared Title Commitments and

Closing Protection Letters and Insured Closing letters.

- Two years of Retail Closing Experience.

- Eight years of extensive experience with busy firms as a

pre-closer for REO.

- Extensive dealings with HUD, Fannie Mae, Freddie Mac in

Florida and with other non-governmental agencies and

banks.

- Understanding and implementation of confidential

communications of sensitive case materials.

- Had an ongoing line of communication with witness

attorneys.

- Assisted in preparing pretrial notebooks and filing court

documents.

Key Skill Areas

- Excellent skills in title clearance issues prior to closing

- Adept at preparing short form title policies: closing

packages and disbursing checks from closings.

- Proficiently handled all tasks assigned and willing steps in

to take on other tasks either within the department or

elsewhere.

- Contributes both analytical and communication skills to all

areas of customer service, including troubleshooting issues

to reach a satisfactory conclusion while maintaining good

relations with clients.

- Manage filing system (digital and hard copy).

Work History

Law Firm Experience

Johnson & Freedman, LLC/RCO, Legal P.S.

Atlanta, Georgia

8/2011 thru July 2014

Fearnley & Price, LLC

Atlanta, Georgia

06/2007-08/2011

The Hines Law Firm

Duluth, Georgia

05/2006- 03/2007

Dewrell Sacks, LLP

Duluth, Georgia

04/2005- 06/2005

Krohn & Moss LTD Atlanta, Georgia

Atlanta, Georgia

05/2002- 01/2005

Contact this candidate