Manager Customer Service

*** ****** ***** *****

Pikeville NC *****

Cell Phone: 919-***-****

E-mail: ***************@*****.***

Nabate(Kai) Crawford

Objective: To obtain the position as Senior Manager.

Employment: 2011-2014 Mission Foods Goldsboro NC.

Plant Manager

. As the Plant Manager I manage the daily

operation of a manufacturing plant to include

Maintenance, Production, Sanitation, Quality,

Warehousing and Procurement. Responsible for

Budget requirements. Used Six Sigma tools to

increase productivity and determine root

causes of problems. Developed relationships

with sales force to further grow our brands by

providing a quality product and on time

service. Managed KPI's in all departments.

Developed budgets for each department

including Variable Overhead and Fixed Costs.

Worked with Community leaders to create

relationships to continue to further our

product brand

2010-2011 Mission Foods

Goldsboro, NC.

Production Manager

. As the Production Manager I managed a diverse

team in the production of Flour and Corn

Tortillas. My team produces a high quality

product daily. I work closely with all support

departments to insure that production continues

to produce at a high level with minimal down

time. During my tenure as Production manager,

teamwork has become paramount in the achieving

budgeted goals and requirements. I am

responsible for managing Key Performance

Indicators, and development of goals for the

production team. These goals include Production

waste, Down Time, Man Hours, Efficiency, and

Product Yields.

2008-2010 Mission Foods Goldsboro, NC.

Warehouse Manager

. As the Warehouse Manager I oversaw the

distribution of commodities throughout the

southeast. My team provided scheduling

guidelines for production to insure that all

products were made within a timely manner in

order to meet customer needs. I was

instrumental in boosting morale by maintaining

a firm but fair management style. I developed

KPI's for the team that illustrated profit and

loss through spoils and inventory adjustments.

I improved productivity by identifying each bin

location through a number sequence.

Productivity improvements were also achieved

through initiating an optimal pick sequence for

the order selectors.

2005-2008 Industrial Cold Storage Jacksonville, FL.

General Manager

. As General Manager I was responsible for the

daily operation of a full service shipping,

receiving and storage operation to include 3

managers, 7 supervisors and over 100

associates. I oversaw an operation that houses

over 26,000 pallet positions. Total sq footage

of the operation was over 275,000. My

responsibilities ranged from labor management,

KPI reporting and budget development. I

evaluated managers and associates in proper

customer service and shipping procedures. I

enforced and develop policies that affect the

profitability of the organization. As General

Manager I was solely responsible for achieving

budgeted cash from operations in correlation to

revenue goals.

2002 - 2005 Industrial Cold Storage Jacksonville, FL.

Operations Manager

. As Operations Manager I operated and control a

multi-dimensional facility that provided

standard pallet in and pallet out to customers

along with direct order pull distribution. I

supervised over 60 people daily to include

three warehouse supervisors. I worked closely

with USDA Export and Import inspectors. I

implemented procedures and productivity

tracking for daily productivity activities. I

worked closely with customers to coordinate the

inbound and outbound flow of their product. I

have a full understanding of E.B.I.T.D.A. as it

pertains to the monthly profit and loss

statement. As Operations Manager, Customer

Service and timely delivery of their goods was

my daily goal.

2000 - 2002 Nordic Cold Storage LLC Goldsboro, NC.

Plant Manager

. As the plant manager I was responsible for the

total operation of the warehouse. I worked closely

with all inspecting organizations including ASI,

USDA, and OSHA. During my time as plant manager

the warehouse maintained a high standard of

excellence. I was able to give each individual a

vision of professionalism. Each associate that

worked under me understood that they were a piece

of the entire puzzle. As the plant manager I

worked closely with sales and operations in future

business plans and budgeting. I provided customers

with prompt and accurate service.

1999 - 2000 Nordic Cold Storage LLC Goldsboro, NC.

Assistant Plant Manager

. As the assistant plant manager I was responsible

for a multi million dollar inventory. The

warehouse became a functional business under my

leadership. I was able to provide organizational

and leadership skills that turned our operational

level up to respectability. My leadership

abilities provided a clear and precise mission to

all of the associates who worked under me. As the

assistant manager my duties included man-hour

management, productivity, and safety

standardization. I supervised over 30 associates

on a daily basis. I also worked closely with USDA

to perform export quality inspections on a daily

basis to ensure the quality of the product. I

conducted pre-employment interviews to ensure the

quality of all associates who worked for me. I

also operated an extensive computer system that

tracked our inventory. I was also the regional

OSHA forklift safety coordinator.

1997 - 1999 McKinney Foods Goldsboro, NC.

Co-Manager

. Supervised and trained employees, responsible for

the quality of goods received from outside

vendors. I have extensive experience with customer

service. As Co-manager I had to be knowledgeable

with all operations of the store including

budgeting, scheduling, and inventory issues on a

daily basis.

1992 - 1997 U.S. Army

Automated Logistics Specialist

. Supervised and trained soldiers in logistics.

Operated an extensive computer system. Ordered

supplies with the aid of the Army's Internet

service. Responsible for a billion-dollar

inventory that ranged from helicopter engines to

military clothing.

Education University of

Phoenix

2004-2006

. MBA Global Management

2001 - 2003 University of Oklahoma

. WFLO-IARW Graduate

1999 - 2001 North Carolina Wesleyan College

Goldsboro, NC.

. BA. Justice Studies

. BA. Psychology

1997 - 1999 Wayne Community College

Goldsboro, NC.

. AA. Criminal Justice

1988 - 1992 Rosewood High

School

Goldsboro, NC.

. High school Diploma

Continuing Education

2010 University of San Francisco

. Certificate of Achievement Functional Perspective

of Supply Chain Management.

2012

Stanford University

. Certificate of Achievement Financial Mastery for

Projects.

2012 Villanova University

. Certificate of Achievement Six Sigma Green Belt.

Contact this candidate