CA7 Computer Operator

Location:

Posted:

August 19, 2014

MICHAEL A. YOUNGER

Washington, DC 20011

*************@*****.***

June 2011- February 2012

DC09, LLC

Call Center Operator

• Managed inbound phone calls from the Lottery Retailers

• Effectively troubleshooting equipment and related issues or problems in response to inbound retailer calls, inquiries,

or questions

• Dispatching technicians to Retailer Locations

• Participated in DC09 ‘Go Live’ and Roll/Installation Out of WinStation and MP Terminals

• Trained new employees on lottery equipment and DC09 Procedures

• Participated in Outbound Retailer Call Campaigns and Play Days

Technical Skills

Software; Siebel 7, Microsoft Excel, Outlook, Messenger, Windows 7

January 1997- November 2007

Fannie Mae

Systems Management Specialist

• Monitored day-to-day operations of computer networks including

hardware/software support in a Helpdesk/Call Center setting.

• Supported, monitored, and executed production operations for Autosys/CA7

scheduling, Backup/Recovery, IBM batch processing, and Data Library.

Experienced in troubleshooting and resolving problems to meet standard level agreements

•

(SLAs).

Technical Skills

Unix, AUTOSYS,Remedy, Word, Excel, Outlook

August 1995 December 1997

Fannie Mae

Computer Operator

• Responsible for the operation and maintenance of peripherals, including processors, disk drives, and printers.

• Resolved complex operating problems. Performed non-standard systems maintenance activities. Assisted in

determining equipment settings and operating instructions.

• Provided training and technical assistance to lower level operators and system users. Performed other duties

as assigned.

Technical Skills

ACF2,JCL,CA1,CA7,JES2,ISPF,IBM mainframe,MVS/ZOS,TSO