Customer Service Management

Donna Montoya

**** * ** ***., * ak Lawn, IL *****

H: 708-***-**** C: 708-***-**** - **************@*****.***

EDUCATION

Brown Mackie College, Michigan City, IN

Bachelor of Science: Business Administration, 2014

Associate of Science: Business Management, 2012

KEY SKILLS

• Strong attention to detail and proficient at operating general office equipment

• Competent in MS Office Suite

• Solid interpersonal and written, verbal communication skills

• Well organized, ability to prioritize and accomplish multiple objectives

• Problem solver, creative thinker, and self- motivated hard worker

• Several years of management and training experience

• Licensed Real Estate Agent, home rehab and subcontracting experience

• Perfect driving, safety, and compliance record

PROFESSIONAL EXPERIENCE

Hoses Transport, Chesterton, IN, March 2006 – January 2010

Driver

• Responsible for finding new business and maximizing revenue

• Inventory management

• Worked with management to ensure customer satisfaction

• Excellent customer service

Northern Steel, Lake Station, IN, July 2003 – October 2006

Driver

• Responsible for safety and order of inventory

• Practiced excellent customer service

• Achieved perfect delivery and driving record

PI and I Transport, Gary, IN, March 2001 – June 2003

Driver

• Practiced excellent customer service

• Managed inventory

• Achieved perfect delivery and driving record

RELEVANT COURSEWORK

Principles of Accounting I, II Human Resources Operations Management

Payroll Management Spreadsheets, PowerPoint Small Business Management

Global Business Management Organizational Behavior Marketing and Advertising

Marketing, Sales Channel Consumer Behavior/Marketing Retail Marketing

Management Research Corporate Finance

Principles of Finance Money & Banking Business Law I, II

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