Customer Service Sales

Shane Goad

Operations Manager - O'Neal Steel

Deer Park, TX

*********@*****.*** - 615-***-****

** *****' experience in the steel service industry. I have worked in processing sales, continuous improvement,

technical services, software implementation and Operations management. Currently seeking a position in the

Birmingham area.

WORK EXPERIENCE

Operations Manager

O'Neal Steel - Houston, TX - September 2012 to Present

Manage daily activities of the warehouse

• OSHA compliance

• Continues improvement

• Inventory management

• Training programs

• Truck routing and loading

• Direct control of all safety programs

• Put in place a third shift for improved customer service

• Conducted a complete inventory lay out based on usage

Process Manager

BPIP - Birmingham, AL - May 2010 to September 2012

Process improvement

• Process mapping

• Root cause analysis

• Cost reduction programs

• Managed and programmed a companywide processing calculator

• Put an air leak detection program to reduce cost

• Improved companywide processing calculators for uniformity

Corporate Processing

O'Neal Steel - Birmingham, AL - October 2008 to May 2010

Maintained processing calculator for the company's ERP

• Quoted processing jobs across a wide range of industries

• Made visits to company locations to assist in training

Processing Sales

O'Neal Steel Tube Processing Lebanon Tennessee

10/07 to 10/08

• Quoted jobs for bending, end forming and press forming tubular products

• Constructed tube bending calculator merging ERP and excel

ONSET

O'Neal Steel - Birmingham, AL - September 2004 to October 2007

Worked with a team to convert 28 locations to the E1 ERP

• Constructed ERP processing calculator for each district

• Trouble shot issues with conversions

• Conducted training on how to use the new ERP

• Worked on continuous improvement projects to improve system response and utilization.

Processing Sales

O'Neal Steel Tube Processing - Lebanon, TN - December 2002 to September 2004

Quoted projects for bending, forming and pressing tubular products

• Built all the districts parts into an ERP system. Including bill of materials and processing times

• Conducted time studies to set production standards

• Worked on continuous improvement team to increase productivity and eliminate waste in processing

• Programmed CNC equipment using third party GUI and XYZ coordinate programs

• Made customer visits to assist in project development and strengthen partnerships

CNC tube bender operator

O'Neal Steel Tube Processing - Lebanon, TN - September 1999 to December 2002

Maintained standards for production and quality

• Participated in 6s programs and implementation teams

• Participated on the safety committee

• Trained to use FARO gold CMM

• Trained in noncontact measuring equipment

• Lead bender in charge of set-up and pilot part runs

• Maintained tooling and work cell equipment

EDUCATION

Did not graduate in Information Systems

Undergraduate School • Tennessee Technological University - Cookeville, TN

1989 to 1992

Certificate in Green Manufacturing

UNH - Huntsville - Huntsville, AL

Certificate in Lean Principles

UNH - Huntsville - Huntsville, AL

Certificate in Six Sigma

UNH - Huntsville - Huntsville, AL

Certificate in JD Edwards data base courses

JDE - Atlanta, GA

ADDITIONAL INFORMATION

Computer Skills

Technical Skills

• Maintained ERP data base

• Programmed ERP front ends for end users

Tools Used

• Microsoft Word

• Microsoft Excel

• Microsoft Silverlight

• JD Edwards E1/One World

• Tab Works

• Addison-Mckee coordinate software

• FARO CMM

• Microsoft Power Point

• Share point

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