Customer Service Quality Assurance

India Bess

** ****** ******, *** *****, CT ***** Cell: 203-***-**** *****.*****@*****.***

Professional Summary Dedicated focused professional seeking to utilize my quality health care and customer service skills. I bring with me the ability to multi task while being efficient and organized. With these qualities I am confident that I can be an asset to your company.

Licenses CNA License, CPR Certification

Skill Highlights

Medical terminology knowledge

Professional Experience

October 2011 to December 2014 Kool Smiles Dentistry Patient Coordinator New Haven, CT Coordinated appointment schedules for both the dentist and oral surgeon. Expertly filed patients' charts and processed billing and payments. Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion. Accurately collected and recorded patient medical and dental histories. Expertly managed difficult or emotional patient situations and responded promptly to patient needs. Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.

January 2010 to April 2011 Talmadge Park Certified Nurse Aide New Haven, CT Observed and documented patient status and reported patient complaints to the case manager. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.

February 2005 to November 2009 FreeLife International Accounting/Returns Specialist Milford, CT Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Addressed and resolved non-routine, complex and unexpected variances.

Calm and level-headed under duress

Quick problem solver

Determined best short- and long-term tracking methodology.

20/20 Eye Care June 2002 to December 2005 Patient Coordinator Windsor, CT Maintained organized records of customer prescriptions, work orders and payments. Obtained detailed medical and personal data for patient charts and records. Confirms that frames were correctly built with facial and eye measurements and optical prescriptions. Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses. Instructed patients on the proper care of eyeglasses and contact lenses.

Education and Training American Red Cross 2010 Certified Nurse Aide New Haven, CT

Eastern Connecticut State University Communications Willimantic, CT 1994-1996