Customer Service Manager
Resume:
Lot **e
Battle Creek, MI ****4
***************@*****.***
Brandon Emerson
Objective: To be as productive as possible while maintaining strong
integrity and service.
Experience:
01/2013- Pres Travel Centers of America Battle
Creek, MI
ASE Certified MIT
Customer service
Daily Bookkeeping/ Product ordering
Providing customers with diesel parts and accessories
Installation of batteries and other diesel parts
Trouble shooting of customers problems
Conducting daily, weekly, monthly inventory counts to reduce shortages
Setup and take down of product as per POG
05/2004- Pres Self Employed
Multiple Cities
Owner
Computer/ Electronics repair
Technology Consultant
Landscaping
General household repairs
Automobile repair
03/2012- 11/2012 AutoZone
South Bend, IN
Customer Service Rep.
Providing customers with auto parts and accessories
Installation of batteries and other auto parts
Trouble shooting of customers problems
Conducting daily, weekly, monthly inventory counts to reduce shortages
Setup and take down of product as per POG
07/2009- 08/2010 Lakeview Hardware Battle
Creek, MI
Salesman/ Repair man
Customer service
Ordering, stocking, and maintaining inventory
Small engine repair
Various side jobs for customers
08/2008 - 4/2009 Mobil on the Run
Scottsdale, AZ
Assistant Store Manager/ Store Manager in Training
Train new employees on policy and procedures
Order product for store on daily and weekly basis
Review video tapes to reduce internal and external theft
Make all bank deposits and cash drawers
Complete daily paperwork
Instruct employees on daily task to be done
Make Schedules for the week
Work inventory counts for accuracy, shortages and/or theft
07/2007- 03/2008 Sport Chalet
Phoenix, AZ
Department Head Golf and Tennis
Instruct employees on daily task to be done
Make Schedules for the department weekly
Work inventory counts for accuracy, shortages and/or theft
Make signs and do permanent/ temporary price changes
String Tennis and Racquet Ball Rackets
Do golf club fitting and swing analysis
Education:
2010 - 2012 University of Phoenix
Phoenix, AZ
Associates Degree in Information Technology Support
1999 - 2003 Battle Creek Central HS/Operation Grad Battle
Creek, MI
High School Diploma
Certifications: ASE Part Specialist P1 (Med/Hvy Duty Parts)
Reference: Upon request
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