Team Lead for Japanese account, Trained in coaching excellence

ANTONIO P. RODULFO JR.

Unit *P Gateway Garden Ridge Condominium

Edsa Mandaluyong City

Philippines

Mobilephone: +639********* Phone(02)5846377

E-mail : *********@*****.*** or *******@*****.***

SUMMARY: Fluent in Japanese Language (Passed Level 3 / Association of International

Education, JLPT Japan), with expertise on Travel Management, Customer Service and handling

of business operations.

Summary of Experiences and Qualifications

• Ark Travel representative to the JATA (Japan Association of Travel Agents) World Travel &

Tourism Congress 2010 (Tokyo Big Sight, Tokyo Japan)

• Great interpersonal skills / good in guest / passenger relations especially in resolving and

handling concerns.

• Excellent eye for details and can carry out actions to improve the program as well as establish

relevant actions that meet passengers’ expectations.

• Contact Center key person for one of the top accounts of the company (Japanese Expatriates)

• Grand Champion – Nihongo Speech Contest for foreign students (Yokohama Japan)

Job Experiences

Telus International Philippines (March 2014 – July 2014)

- Management Team Lead -

Manage team of Japanese Customer Service agents addressing customer’s issues. Brainstorm

with other management team to discus various issues that may help improve overall customer

service experience.

www.telusinternational.com.ph

Hinduja Global Solutions Inc./HGS (December 2012 to March 2014)

-Customer Service Associate for Japanese/International Business Group –

www.teamhgs.com

iCloud Company Inc. (March 2004-September 2012)

-Manager/Director-

. Managing of Company Operations and Communications (Japan based clients).

Ark Travel Express (1998-March 2004)

-Travel Consultant

. Represents the company to some foreign and local Travel Expo and Events

. Manage Corporate Travel Accounts

www.arktravelexpress.com

Universal Holidays Inc. / JALPAK (Makati Philippines)

-Japanese Corporate Travel Account Executive-

(1st employment 1990-1993 / 2nd employment 1996-1998)

www.universalholidays.com

• Achieved and maintained top sales in handling Travel Agency & Corporate accounts.

• Head of the Team responsible for creating Japan Airlines (JAL) inflight Shopping & Dining

Guide Manila.

Hotel Nikko Manila Garden (Dusit Hotel) 1995 - 1996

-Front Desk Tour Officer-

• Managed the daily operations and handling of Airline Crew and other Group Tour Guest.

• Handling of Japanese guest complaints and queries at the front desk.

Education

College of Business & Communication (CBC)

-Business Nihongo & Japanese Culture-

Kawasaki, Japan (Graduated 1995)

www.cbcjpn.jp

University of Santo Tomas

-Bachelors Degree in Tourism Management (B.S. Tourism)-

Espana Manila Philippines (Graduated 1989)

www.ust.edu.ph

John Robert Powers (2010)

-Corporate Etiquette-

www.johnrobertpowers.ph

References

Ms. Pat Alberto – President of Ark travel Express / PTAA President (2010)

Mobile Number - 091******** / 091********

Ms. Mayenne Saporsantos – Japan Airlines (Operations Manager – Ret.)

Mobile Number - 091********

Christine Manalang – (Universal Holidays Inc.)

Tel. No. – 8403755

Contact this candidate