Customer Service Technician
Resume:
James G. Green
Cleveland, Ohio 44128
Computer Service Technician - Switch / Network Engineer
SKILLS AND QUALIFICATIONS
• Approximately eight (8) years of experience in network/telecom systems.
• Extensive Lucent classroom certification training in data networking.
• CCNA Cisco Certified Network Associate Certification 2012
• CCT Cisco Certified Technician (Routing/Switching) Certification 2012
• A+ CompTIA Computer Certification 1998
• Security Clearance TCS/FBI/DEA
• Bachelor of Science in Electrical Engineering Technology
• Proficient in testing, repairing and configuring computer hardware and lan/wan networks
• Team member (Lucent) of original preferred vendor for AT&T central offices data & voice switch
installation and test/turn-up.
• Proven abilities in LAN support, configuration and support of routers, switches, and modems.
• Personal strengths include being a team-player, good written & oral communicator, able to
multitask, capable of prioritizing, great organization and time management skills.
Specific Skills
HARDWARE (PC’S / Servers):
DELL COMPAQ TOSHIBA
GATEWAY
Platforms:
Windows 95/98 Windows nt 4.0 Windows 7 (32 bit & 64 bit)
Vista Windows XP Windows 2000
Network:
TCP/IP and OSI models LAN/WAN Protocols Ethernet Wiring EIA/TIA
• Application Layer: HTTP, FTP, TFTP, TELNET, NFS, DNS, DHCP, SNMP, SMTP,
• Presentation Layer: JPEG, MPEG, MIDI, PICT, GIFT, TIFF, EBCDIC, ASCII, ENCRY
• Session Layer: RPC, SQL, NFS, NETBIOS, DECNET, APPLETALK, XWINDOW
• Transport Layer: TCP, UDP, SPX, RTP, ICMP
• Network Layer: IP/IPX, ARP, ICMP, RIP, IGRP, EIGRP, OSPF, IS-IS, BGP
• Data Link Layer: HDLC, FRAME RELAY, PPP, ATM, SDLC, LAPB/D, X.25, ISDN,
FDDI, SLIP
ETH 802.3/802.2(LLC), TOKEN 802.5/802, 802.11(WIRELESS)
• Physical Layer: (EIA/TIA) – 232/449, V.35, V.24, RJ45
Software Applications and Packages:
Hids(cisco) MacAfee Antivirus Internet
Explorer
MS Word Adobe Acrobat MS PowerPoint
MS Excel Hitman Malwarebytes
Norton Antivirus Packet Tracer Wireshark
Security Device Mgr(cisco) Onenote Hips(cisco)
Test Equipment:
Thunder-Berd Fire-Berd DVM
Frequency Generators Oscilloscopes Continuity Cable Testers
Education:
Bachelor of Science in Applied Science in Eng. Tech. - Youngstown St. Univ. Youngstown, Ohio
CCNA (Cisco Cert. Ntwk. Assoc.) Course June 2010 - Lakeland Comm. College Kirkland. Ohio
Significance Work Experience:
Windstream, Incorporated Twinsburg, Ohio
Senior Telecom / Network Analyst 1/2013 – 10/2013
• Performed router analyses on small networks (Paetec, Nuvox, Mcleod, and Cavalier) for
implementation of network migration into Windstream’s network.
• Provided documented spreadsheets (excel) of equipment’s new IP address assignment
(WAN, LAN, loopback, hostname, site cilli name), and documented into WANdb.
• Completed network change requests in accordance with service level agreements.
• Implemented and tested IOS, flash memory, startup-configuration/ running-configuration
of cisco switches (2960, 3560, 3750, 4500) series, cisco routers (1800, 1900, 2600, 2800,
2900, 3900, 4400, ASR’s 900, 1000, 5000) series for new circuit installation for (CSI
Project) commercial applications.
• Installed, maintained, and configured DS3’s and T1’s new circuit applications using cisco
router interface WAN cards (HWIC & WIC), cisco router modules (EWDM, XFP, SFP),
and network modules ( NM,NME, EM).
• Performed customer service duties and responds to customer service request generated
from remedy tickets.
• Maintained firewall equipment ( ASA 5500 series) configuration of (NATs/Re-NATs),
ACLs,and QOS network services documentation related to work area.
James G. Green
17005 South Miles Road
Cleveland, Ohio 44128
• Knowledgable concerning configuration support for new installation and troubleshooting
of wireless WLAN controllers, cisco access points (1130, 1140, 1240, 1550)series, and
specialty cisco access points ( 1310, bridge point, 1520 mesh point, 1410 series point).
• Assisted in network lab and equipment inventory.
Acuative Corporation Strongsville, Ohio
Field Service Ntwk Engr 3/2012 – 8/2012
• Provided (LAN/WAN) network systems/(voice) telecom PBX services for various
companies under service contract agreements for greater Ohio/Pennsylvania areas.
• Test & Turn/up, cutover, upgrades and modification of voice/data network system.
• Implemented and tested IOS, flash memory, startup-configuration/ running-
configuration of cisco switches (2900 & 3500) series, cisco routers (2600, 2800, 2900,
ASR’s 900, 1000, 5000) series for new circuit installation for commercial applications.
• Ntwk Syst. Equip.: routers/switches/servers(unified computing servers –blade/rack),
dsu/csu-wic/cards –modems for (T1,DSL, Cable) internet provider carrier service.
• Set/up and config. of voice /data PBX systems(comdail, cisco voip) and phone stations.
• Installation of Demarc (extensions) using cat5/6 cables from demarc to phone jacks.
Advantage Resource Staffing Services Warwick, R.I.
Computer Technician (Contractor) 1/2011 – 8/2011
• Configure, install, and repair of computers: cpu-board, cpu, memory, hard drives.
• Installation of anti-virus security software: norton, macAfee, malware-bytes,
hitman; operating systems: windows 7, vista, and xp.
AT&T Mayfield Hts.,
Ohio
Premise Technician 2007 –
2008
• Installation/repair on AT&T new video, high speed internet access technology delivered
over customer landline home phone copper pair.
• Technical knowledge and expertise wiring outside underground (TEA) crossbox,
outside network interface device, and interior premise wiring of phone/data/video.
Lucent Technologies Solon,
Ohio
Network/Switch Technician 1997 –
2002
• Installed and configured LAN/WAN network equipment such as: cisco catalyst
switches, switching multiplexers, cisco routers, hubs, CSU/DSU(s), modems, and
personal computers
• Install/test & turn-up of remote access network services (DSL Technology) in SBC
Central Offices (C/O). Tested & config. Dial-up, T1/DS1, T3/DS3 lines.
• Tested & configured xmission facilities: dial-up, partial T1, T1/DS1/E1, T3/DS3/E3
lines.
• Build and maintained lucent 5ESS voice communication switch equipment which
included SM, CM, AM, CSPC, PBU, and RN bay modules in LEC central offices.
• Installed and performed continuity test on cable terminations to mainframe distribution
(MDF) blocks, DSX panel, and TCBU unit for LEC Central Offices.
Work Experience:
Western Reserve Water Systems Cleveland, Ohio
Panel Builder/Electrican (Contractor) 8/2011 – 2/2012
• Tested Water filtration systems such as reverse osmosis, acid analysis, water softners.
• Built controlled panels for all systems which included sub panels, nema 4 enclosures,
relays, contactors, I/O cards, terminal blocks, and touch screens.
Fives North American Manufacturing Co. Cleveland, Ohio
Tester/Builder 2008 – 2009
• Test and configuration of electrical control panels and/or fuel trains for one or all
gas/oil/propane pilot /burner combustion application(s) for ovens and furnaces.
• Built controlled panels which included: nema 4 enclosures, sub panels, flame relay
controllers, temperature/ bypass controller, 2/3/4-pole relays, HMI-touch screen .
Firstenergy Corporation Stratton, Ohio
Electrical Generation Specialist 2004 – 2006
• Design/installation of power/control distribution feeds for air register drives, selective-
nozzle-catalytic-reduction (sncr), and data acquisition system ups power supply.
• Power distribution design/installation feeds for evaporative-closed-cooling-water pumps,
scada/controls auxiliary battery backup systems, and (mcc) modifications.
Chrysler Corporation Twinsburg, Ohio
Maintenance/Production Supervisor 1993-1996
• Directed large stamping operations, which consisted of manufacturing mini-van and neon
parts to a process to ensure a consistence quality product.
James G. Green
17005 South Miles Road
Cleveland, Ohio 44128
• Supervised 15-30 production, skilled tradesmen, material handling, and quality, which
included establishing process parameters and TMS schedules to maintain quality and
machine capacity.
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