Customer Service Sales

Skylar Collins-Gomez

An energetic, outgoing, hardworking sales professional interested in an opportunity for career growth. A goal-oriented team

player with a proven track record of growth and achievement acquired through persuasive and interpersonal communication

skills. I possess the ability to multi task with exceptional communication styles and the natural ability to lead. I utilize

networking competency to create lasting relationships by analyzing business trends and providing solutions that align clients’

needs and a corporation’s product.

Essex Property Trust, Los Angeles CA Sept 2009 - present

Leasing Agent Sept 2009 – Nov 2010

Lease- Up Specialist Nov 2010 – Feb 2011

Assistant Lease-Up Manager Feb 2011 – Present

Multi-Site Acting Manager April 2013 – Jan 2014

Utilized customer focused and persuasive selling techniques to generate and retain residents.

Maintained a strong closing ratio and provided excellent customer service to residents and prospects.

Assisted the Leasing Manager and team with creative marketing strategies, planning resident functions, and every day

duties.

Assisted manager in daily operations and developed marketing strategies to increase occupancy and resident

retention.

Prepared weekly reports, market surveys, hot sheets, audited lease files and documentation for accuracy.

Responsible for bookkeeping, rent collection, evictions, achieved perfect month end close-outs, and weekly updates

to corporate.

Responsible for post lease up rent increases and renewal management program. Achieved 7% budgeted rent

increase, and increased NOI.

Help lead and managed a community undergoing full interior and exterior renovations while maintaining a favorable

occupancy and minimized need for concessions by utilizing strong problem solving skills, superior customer service,

and exceptional sales ability.

Brought to underperforming properties to train, mentor staff, and stabilize occupancy.

“Property of the Year” – Studio 4041, Essex Property Trust, “Star Performer”

“Achievement of Excellence Award” - Essex Property Trust, “Right Hand Man”

“Top Gun Award”- Essex Property Trust, “Top Sales”

Benchmark

OSHA Certified

IREM

CPM Cadency, 1 course remaining

Seminole State University

Associates in Science

On-Site, Yardi, Payscan, Yieldstar, Microsoft Windows XP and Vista, Word, Excel, PowerPoint, Publisher, Outlook, Access, Admaker, AUM, Rent

Payment, Resident Portal, and Internet proficient. Able to understand and read some Spanish.

Leadership/Management Sales/Service Design/Development Coaching/Mentoring Problem Solving Facilitation/Training Negotiation Supreme

Client Relations Organizational Development

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