Customer Service Office
Resume:
Michelle Pruitt
Houston TX, 77086
**************@*****.***
Objective
To obtain a dynamic and long-term position as a customer service collections representative with a company I can
progress with, also acquiring new skills and knowledge.
Experience
Autumn Leaves Assisted Living Houston TX 07/2011-06/2014
Lead Med-Technician
Facilitating client support and treatments for patient care, Distribute patient medication abiding by our treatment
schedule, and federal guidelines, complete incident reports, test specimens, and recording results, work with diagnostic
and analytical equipment, Interact with patients to keep their morale positive, provide excellent customer service to
patient family members via telephone and face to face, explain medical billing, Order and maintain antibiotic and
medication logs. Keep a detailed log for patient’s behavior to for head RN and the centers Doctor.
Fleetcor Technologies Houston TX 10/2008-07/2011
Senior Collector
Business to business collections, Resolve high balance Fleet card accounts that are severely past due, charge off
accounts, credit inquiries, corporate skip tracing, collection law suites, create affordable payment arrangements to
avoid charge offs, process payments, Inbound and outbound calling, assess the individual circumstances and decide
upon an appropriate course of action, offer suggestions to customers on how to meet their obligations advise them of
the possible consequences of not meeting the obligations.
Reeds Auto Houston TX 05/2006-09/2008
Collections Representative
Family owner car dealership, Handle inquiries, and concerns in order to eliminate the need for clients to travel to the
dealership, collect in accordance to all state and federal laws, minimize delinquency by resolving past due auto loan
accounts, and increase right party contacts, educate the customer about the terms of the contract, determine the reason
for delinquency, keep contact information updated, set payment arrangements, keep good customer relationships set
appointments for customer to come in to the office for various different reason pertaining to their car loan, submit and
assign repossessions when necessary
Education
Hill Point Academy, Houston TX
*Honors program
Class of 2006
Lone Star College, Houston TX
*AND Nursing Program
2006-2010
Skills
MAC OSX
Microsoft Office
Soft/Hard phone
Windows XP…
E-port
Accurint
Xerox
Office equipment
Oracle
Quick books
Contact this candidate