DONNA PONTELLO

Houston, TX 713-***-**** acfern@r.postjobfree.com

Developed and executed general business solutions resulting in increased company exposure, customer traffic and sales. A

self-starter with a positive can-do attitude who is driven to learn, improve and succeed. Innovative, enthusiastic and

uncompromising work ethic.

AREAS OF EXPERTISE

HR Department Startup Benefits Administration Business Development

HR Policies & Procedures Training & Development Residential Lending

Staff Recruitment & Retention Performance Management Accounting and Finance

HR Program/Project Management Compensation and Benefits Sales and Marketing

Organizational Leadership Employee Relations Orientation & On-Boarding

PROFESSIONAL PROFILE

Extensive background in human resources includes experience in; employee recruitment and retention, staff development,

conflict resolution, benefits and compensation, records management, policies and procedures development and legal

compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing

personnel manuals, corporate policies, job descriptions and management reports.

EXECUTIVE SKILLS AND CAREER ACHIEVMENTS

Director of Human Resources 2011 - Present

A New You Health and Wellness Houston, TX

• Administered clinic operations, including operational budget management, competitive pricing for services, and

recruitment of medical staff.

• Developed entire organizational structure and coordinated all initial business-development activities.

• Reviewed and analyzed all daily reports to make sure that patients are properly attended and are receiving the best

patient care.

• Evaluated work activities of medical staff and personnel to maintain high level of standards in terms of services.

• Created policies and procedures manual, job descriptions, clinical protocols and operational standards.

• Established a QuickBooks accounting system to reflect accurate financial records.

• Prepared operating budgets, budget reports and other financial performance reports.

• Conducted month-end balance sheet reviews and reconciled any variances.

• Consistently achieved and surpassed all revenue, profit and margin improvement.

• Ensured optimal patient results and provided support to all clinic staff

• Led sales forecasting, market trend evaluation and segment strategies.

• Boosted customer satisfaction ratings and improved work flow by developing new processes.

• Negotiated prices, terms of sales and service agreements.

• Successfully led business to profitable revenue gains.

Clinic/Operations Director 2006 - 2011

Optimum Weight Management Houston, TX

• Managed day-to-day business of the clinic including; staffing, purchasing, training, cost control, advertising, customer

relations and marketing development.

• Supervised a staff of 10, emphasizing sales performance and high standards of center operations.

• Responsible for sales, inventory control, administration and compliance to company policies and procedures.

• Maintained clients’ records such as medical restrictions, eating habits, physical attributes, etc.

• Ranked as a top performer, averaging 20% to 30% above sales quota each month.

• Cross-sold services at a rate of 25% to 40%, upgrading customers to different plans and product packages.

• Decreased expenses by 25% by renegotiating prices from suppliers.

• Secured feature article in local publication on weight management.

• Interviewed by three local TV news stations on weight management.

Mortgage Banker/Supervisor 2000 - 2006

Wachovia Bank Houston, TX

• Considerable amount of experience in banking and lending arena with an in-depth knowledge of residential mortgage

lending.

• Supervise over 60 employees with full responsibility for recruiting, interviewing, hiring and training of personnel.

• Streamlined processes that resulted in reduced expenses, improved productivity and increased revenue.

• Directed and trained teams of banking staff members to run bank branches and oversee residential lending.

• Oversee entire mortgage process including application, origination, underwriting and closing.

• Guided and assisted the processing staff in the loan processing procedures.

• Interview prospective clients for credit and financial data analysis.

• Negotiate terms of residential mortgage loans.

• Ensure loan applicant provides required information and supporting documentation.

• Manage applicants expectations related to processing times, interest rates and closing dates.

Account Executive 1996 - 2000

Fieldstone Mortgage Houston, TX

• Expertise in residential mortgage lending, underwriting and brokerage services.

• Cultivated mortgage broker relationships.

• Prospect for new business regularly by establishing relationships with local referral networks.

• Consistent top performer and Presidents Club member, closing 5 to 10 million a year.

• Adept in managing multiple tasks with superb organizational abilities.

• Keep up to date with latest loan and mortgage regulations.

• Proven negotiation and presentation skills.

• Dexterous in handling relevant software applications.

• Complete knowledge on pricing and the underwriting procedures in the mortgage industry.

• In-depth knowledge coinciding with all the pertinent federal laws (like Truth-in Lending, RESPA) regulating the

lending.

EDUCATION

Bachelor of Arts, Business Management, Montana State University Northern, Havre, Montana, 1996

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