Regional Manager
Resume:
M. Ivette Ros
Tampa, FL *3625
cellular-813-***-**** email ******.****@*****.***
Career Overview
I have been in banking for 5 years now and training/management for the past 16 years.
One of my specialties is team building and motivating my team so that they see the
importance of what the company is trying to achieve and buy into the companies vision
and values to execute maximum performance. I attribute much of my success to the
processes I put in place, sense of urgency and consistent performance. I have been asked
to take over other bank locations to help train their new managers and staff. I am able to
provide copies of incentive plan bonuses and awards upon your request.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Obj105
Store maintenance ability
Obj106
Top sales performer
Obj107
Customer service expert
Obj108
Opening/closing procedures
Accomplishments
I have a Masters in Business Management. I am fluent in Spanish in both reading and
writing. I obtain a can do attitude and focus on making my team the very best by on the
spot coaching, motivating, rewarding and last vesting a lot of time and training into my
teams.
Work Experience
Branch Manager, 06/2012
Current
Wells Fargo
Oldsmar, FL Responsible for achieving financial sales and service goals,
compliance, operational policies and procedures, escalated customer
complaints, managing expenses, coaching, training and measuring employee
performance, partner with community organizations to establish and maintain
relationships that will enhance the growth at my bank location. Responsible for
conducting morning huddles and staff meetings. Ran the number one store for
my district in both sales and service out of 10 stores in Central Hillsborough.
My specialty is turning stores in distress to reaching the top on the motivator
by implementing processes and leading my team by a can do attitude and by
example. Prevented store losses using awareness, attention to detail and
integrity. Organized weekly sales reports for the sales department to track
product success. Trained 12 new employees quarterly. Excelled in exceeding
daily credit card application goals. Earned “Top Seller” for three
consecutive quarters in [2012].Developed highly empathetic client
relationships and earned reputation for exceeding sales goals.
Small Business Manager for
the Call Center, 09/2011
04/2012 Bank of America
Tampa, FL
Managed a staff of 20 sales and service associates, train and develop associates that may
lead to career advancement and mentoring, partner with H.R. in conducting interviews
and in the selection process, assists with the annual budget process and review monthly
statements, communicate process and procedural change, set priority and provide
feedback and recommendations to the site leaders, perform evaluation and progressive
discipline processes, as required. Achieved high sales percentage with consultative,
value-focused customer service approach. Cross-trained and provided back-up for other
customer service representatives when needed. Achieved high sales percentage with
consultative, value-focused customer service approach.
(I was laid off due to downsizing).
Manager, 09/2006
06/2009
Bank of America
Tampa, FL In charge of operations at the bank, coach team members on the proper
protocols to ensure that banking regulations are adhered to, monitor banking center team
through the eyes of the customer, work with customers to offer best solutions to their
financial goals. Organized weekly sales reports for the sales department to track product
success. Prevented store losses using awareness, attention to detail and integrity,
maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges. Created new processes and systems for increasing customer service
satisfaction. Managed quality communication, customer support and product
representation for each client. Worked under strict deadlines and responded to service
requests and emergency call-outs. (Left the company when I gave birth to my son).
Manager, 01/2000- 8/2006
Concord, CED
Maitland, FL
Multi-Site Property Manager (training for District Manager)
(responsible for managing 400 apartment units)
Achievements:
* Received West Coast District Commitment to Excellence Award for state compliance
(2004)
* Maintained 98-100% occupancy rate on both of my properties
*Maintained delinquency rates below 3%
Responsibilities:
*Oversaw budget, rent payments, lease execution, bank deposits and security deposit
documentation.
*Provide an action agenda for staff to include upcoming events, projects and timelines.
*Perform competitive analysis and contract negotiations for repairs and service of
property and amenities.
*File evictions and attend court hearings, when necessary.
*Recruit, train, schedule and evaluate staff.
*Conduct weekly team meetings.
*Monitor tenant database and conduct financial seminars to ensure compliance with
state fair housing guidelines.
*Created annual budgets for both of my properties, totaling almost 400 units.
Educational Background
MBA Business Management
Education
2006-2008 Northwood University, West Palm Beach, FL
(was given the honor to deliver the commencement speech)
2008-2009 Kaplan University Tampa, FL
Studied law
2010- 2011 University of South Florida (USF) Tampa, FL
(member of Phi Sigma Theta National Honor Society)
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