Customer Service Representative

Gywnnita L Wingate **** Hunter Street Philadelphia, PA. 19131 215-***-****

Employment:

Montgomery County Housing Authority 5/2007-10/2012 Norristown, PA

Administrative Secretary-The following but not limited to:

● Administratively assisted the Director of the Housing Choice Voucher Program/Section 8

● Liaison between Director and landlord/tenants solving many issues when Director is not available.

● Solve status issues with tenants-when unable to contact leasing department or their caseworkers, tenants call to follow up on their status about the when, where and why of a situation and the information is retrieved.

● Regularly sent time sensitive letters regarding termination to tenants and landlords.

● Set up monthly administrative hearing dates. Prepped files of vital information for hearings. Portability Officer

● Ported tenants throughout the country from one Housing Authority to another for relocation purposes, kept records on their leasing process.

● Privy to Personal Information-kept records of birth certificates, social security cards and pay stubs-respect confidentiality.

● Maintain Month End Reports-terminations must be entered correctly and on time to avoid overpayments or no payment.

● Assisted with ongoing projects that involved HUD investigations.

● Relieved receptionist during breaks and lunch periods.

● Sent, retrieved, sorted and delivered incoming and outgoing mail.

Montgomery County Housing Authority 3/2003-5/2007 Norristown, PA

Eligibility Analyst

● Conducted briefings giving explanation of program rules and regulations for applicants

● Interviewed applicants one on one for eligibility of the HCVP

● Verified income on EIV system

● Performed income calculation to determine rent status

● Entered data into as400, (a computer software program)

Careers Express, Temporary Agency 11/2001-2/2003 King of Prussia, PA

(Long term temp assignments)

● Secretary of inspections- Sent out appointment letters for inspections.

● Front desk relief, answer phones and photocopied documents.

Comcast Digital Cable 2/2001-6/2001 Philadelphia, PA

● Customer Service Representative. Answered incoming calls from clients relative to their accounts, troubleshooting, explaining billing procedures, etc.

● Sold cable and internet packages to customers.

Randstad Inc., Temporary Agency 5/1998-9/2000 Philadelphia, PA

● Worked for various companies doing data entry, customer service and general office work.

Marketlab Research 9/1996-4/1998 Philadelphia, PA

● Performed paid surveys with various doctors for different pharmaceutical studies.

● Entered data from the surveys into a log onto the computer.

Education:

● Empire Cosmetology Beauty School, - Licensed Cosmetology teacher- 4/2013

● Empire Cosmetology Beauty School, Licensed Cosmetologist- 6/2012

● National Training Systems, Baltimore, MD- 1992

● Baltimore City Community College, Baltimore, MD- 9/1989

● Paul Laurence Dunbar High School, Baltimore, MD- 6/1988

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