Management Technical Support
Resume:
Benson A George
PH: +**
E-Mail: *********@*****.***
Seeking challenging technical assignments in system administration
involving Installation, Configuration, Implementation & maintenance with
an organization of Repute preferably in IT Sector
CAREER SUMMARY
Rich and insightful experience of 2.5 years in field of System
Administration / Server Administration / Technical & system Support
associated with Carmatec IT Solutions and HCL as a System Administrator and
Technical Support Officer respectively.
Extensive experience in installation, administration in various
environments.
Skilled at mapping client's requirements, custom designing solutions &
troubleshooting for complex information systems management.
Excellent communication and interpersonal skills with abilities in
resolving networking, hardware and software related issues.
Exceptional skills in addressing and fixing client issues within strict SLA
A committed team player who is extremely successful in all previous
assignments
EXPERIENCE
Carmatec IT Sol.: December 2012 to pressent.
Work based on Ruby on Rails application support, (web hosting).
Working on linux based servers to get the ROR apps up and running on
Linux servers and monitoring the servers 24x7.
RESPONSIBILITIES
Monitoring the server 24x7.
Managing the ROR application.
Assisting the clients to get their apps uploaded and smooth functioning of
the application.
Reporting daily work on daily sheet maintained.
Auditing the servers for security updates.
Hindustan Computers Limited (HCL): June 2011 to April 2012.
Work based on American ISP provider AT&T, had to manage the business
clients of AT&T with the services.
RESPONSIBILITIES
Responsible for resolving issues based on network troubles.
Monitoring the network with the Integrated Work Flow Tool (IWFT).
IWFT is a customized tool to check the network in ATT networks.
Applying pre-developed network error correcting profile to the entire
network.
Working under the supervision of Team Leader and SME.
Issuing Sticky as well as Dynamic Internet Protocol (IP) to business
clients.
Reporting everything in CRM.
Managing the clients via email, phone and chat.
IT SKILL SET
OS Platforms Linux OS - Cent OS (latest version), Ubuntu
(latest version), Free BSD, RHEL
other flavors of linux
Virtualization VMWARE basics, Open VZ.
Monitoring Tools Nagios, New Relic(Basics)
Networking Basic understanding of TCP/IP, DNS,
DHCP and OSI layers
CORE COMPETENCIES
Technical Support
Providing service with objective as maximum uptime under all circumstance,
Apache Installation and configuration including PHP installation with
Apache as a DSO and CGI.
Bind DNS server in master or slave configurations.
Setting up DNS zones and DNS records such as CNAME, A, MX, PTR SPF and also
setting up RDNS record, and fixing the DNS issues,setting RDNS for the Ips
User Management - Creating, maintaining, and removing users and groups.
Security settings on user accounts and groups.
Fixing problems where the web application is not connecting to the database
due to incorrect connection parameters and creating database dump, and
restoring database from dump
Using of mysql admin to check the list of connections. Repairing crashed
tables
Implementing User quotas and LVM
Fixing user's issue related with the server firewall and multiple
application related issue with the firewall.
Installing and management of RPM files.
Server migration related issues and server migration.
Configuration DHCP, and DNS.
MYSQL installation on servers
Installed various tools on servers on the request of client.
File system management using LVM, User, Patch and Security Management,
Problem determination.
Management of Health checking issues and actions, Troubleshooting hardware
and operating system problems, Troubleshooting network and system related
problems
Documenting the work done for future references and publishing the same in
the team portals.
Configure NFS server and client and work on NFS issues if any. Configuring
network interfaces, aliases, interface speed, diagnose network issues by
looking at their statistics.
Working on ftp tool, cron and at job schedule tools, managing log files,
daily management activities.
Performing daily health checks of all supported servers and taking steps
proactively if any findings observed.
Monitoring the system, cpu, memory and disk utilization using top, vmstat,
netstat, etc
Working with paging spaces - creation, increase, decrease paging spaces as
per the requirement.
Knowledge of TCP/IP protocols, scripting and software development.
Strong understanding of networking concepts and implementation of Linux-
based infrastructure solutions
Installed complex software and upgrades to ensure work is performed as per
the company policy.
Created and implemented recommendations to improve scalability and
performance.
Setting up and administering servers remotely for an American based data-
centers.
Provide corrective and preventive action as necessary with respect to the
Service Requests
Keeping disk usage in the servers to optimum level by rotating logs and
clearing the temporary files.
Automated task using simple shell script and using cron.
ACADEMIC CREDENTIALS
Course College/University Year Aggregate
B.Tech M.P Christian College of 2011 65 %
(Computer Science Engg. & Technology (CSVTU)
Engineering)
HSC St. Marys Residential 2007 68 %
School,Thiruvalla
S.S.L.C DonBosco Hr. Sec. School, 2004 74%
Kohima, Nagaland
PERSONAL DETAILS
Date of Birth: March 03, 1988
Sex: Male
Languages Known: English, Hindi & Malayalam (Write and
Speak)
Permanent Address: Alinte Thekkethil New Nest Kadapara P.O,
Kumbanad. Thiruvalla
Present Address: Flat No. 2, Smart Appartments, Bellendur Gate,
Bangalore, karnataka
DECLARATION
I do hereby declare that all details given above true and correct to the
best of my belief,
knowledge and information.
Place: Bangalore
Date: 06-04-2014
Benson A George
Contact this candidate