Director of Operations & Process Improvement

Clifford Boodram

***** ** *** ***** ( Plantation, Florida 33325

Telephone: 954-***-**** ( Email: *********@*******.***

Director of Administrative Operations & Process Improvement

Specialists

MBA (Business & Finance), BS (Finance), Director of Administrative

Operations & Process Improvement Specialists, with more than 15 years of

operational management experience that consistently converted

organizational intent into action for the Seminole Tribe of Florida (the

wealthiest Native American Tribe ), and Cigna Dental.

Most recently, serving as Director of Operations for the Seminole Tribe of

Florida in Hollywood, Florida with direct responsibility for managing 17

direct/160 indirect reports across 15 business and service departments in 4

geographic locations with annual gross revenue of $25 million.

Areas of

Expertise

Achieving P&L Improvements Client Relationship Management (CRM)

Supporting Multiple Business Locations Conflict Resolution & Crisis Management

Developing & Maintaining Vendor Alliances Strategy Development & Stakeholder

Education

Multi-Million Dollar Business Loan Programs Developing & Implementing Cost Reduction

Strategies

Career

Highlights

> Reduced the financial exposure of business contracts for the Seminole

Tribe of Florida by 25% while consistently maintaining high levels of

customer service through vendor education, and refinement of the request

for proposal process over a period of 2 years.

> Successfully leveraged for Seminole Tribe of Florida the internal

business services that focused on developing 3 new small businesses at a

rate of 1 per year gross first year revenues of approximately $4 million

each.

> Developed for CIGNA Dental a receivables management aging log that

resulted in 60+ day receivables being less than 5% and bad debt write-off

less than 0.2% of annual receivables of $120 million.

> Entrusted by senior management with developing comprehensive policies and

procedures for the billing and eligibility management department.

Subsequently, trained billing managers on the use and implications of new

procedures that became the standard by which relevant employees were

evaluated and customer service levels were benchmarked.

Benefit

Statement

A convincing communicator with a demonstrated 20+ year track record of

accomplishments in instituting process improvements across all

administrative departments that consistently reduced operational expenses

while increasing bottom line profitability.

Key Areas of

Competency

Multiple Project Management Formal Presentation Skills

Financial Forecasting & Reporting Operational Leadership by Example

Creating a Shared Service/Operational Turning Around Underperforming Departments

Vision

Evaluating & Addressing Financial Managing Special Regulatory & Compliance Issues

Exposure

Developing Operational Policies & Adapting Business Plans According to Economic

Procedures Conditions

Utilizing Benchmark & Best Practices Instituting Reward/Recognition & Employee

Techniques Retention Strategies

Professional

Experience

Seminole Tribe of Florida, Hollywood, (Left due to corporate restructuring) 2005

Florida to 2013

(The wealthiest Native American Tribe in the U.S.)

Director of Operations - Scope of duties consists of managing the

operations of at least 12 tribal business and service entities.

Additionally, developed and managed a business loan program that

successfully started a number of small tribal member businesses.

Clifford Boodram

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> Worked closely with HR to successfully create efficiencies and job

reclassification that focused on increasing the overall quality of labor

through restructuring daily operations, and providing on-going

training/development of employees.

> Strategically divested at least 2 underperforming business entities while

simultaneously developing a strong business alliance with Seminole Gaming

designed to create business opportunities for Tribal members.

CIGNA Dental Ins., Plantation, Florida (Recruited to join Seminole Tribe of

Florida) 1994 to 2005

(The 3rd largest dental insurance carrier in the U.S.)

Assistant Controller, Membership & Revenue Reporting (2003-2005); Senior

Budget & Expense Analyst (2001-2003); Project Manager (1997-2001); Billing

Analyst (1994-1997) - Primary duties focused on performing monthly

reconciliation of more than 13 million members and the associated revenue

by product and funding. Prepared monthly operating reports Senior

Management, Sales Department and major clients. Assisted in monthly

presentation of results.

> Transformed the west coast receivables department from an under-

performing unit, to a highly profitable entity, by utilizing process

improvement methodologies and best practice management techniques. Won

'CIGNA Dental's Mark of A Leader Award' for this achievement.

> Conducted in-depth analysis and reengineering on conversion member

billing process that realized a $500,000 savings and a wide-array of

improvements to the process.

Academic Credentials & Professional

Development

MBA, Business & Finance, Nova University, Fort Lauderdale, Florida

BS, Finance & Banking, Fort Lauderdale College, Fort Lauderdale, Florida

Attended management, finance & business strategy workshops at Wharton &

Harvard Business Schools

Six Sigma Yellow Belt

Endorsements

"The outstanding performance and commitment you have demonstrated are

examples of a highly motivated and successful individual."

...Kevin Tylus, President CIGNA Dental

"You have a thorough understanding of the organizations vision and

earnestly dedicate your efforts towards the purpose."

...Stan Rodimon, Chief Operations Officer, Seminole Tribe of Florida

"Cliff understands what it takes to get the job done and approaches the

task at hand with enthusiasm and resolve."

...Elrod Bowers, Chief Operations Officer, Seminole Tribe of Florida

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