Customer Service Manager

Obj***

MA. LORIZA ROLDAN- TABANGCURA

Unit *** Mjm Grand Makati, 2993 Kakarong Street

Brgy. Sta. Cruz, Makati CIty

Contact Number: 092*-***-****

Email: *************@*****.***

OBJECTIVE:

Obtain a position at a company where I can maximize my management skills, quality

assurance, program development, and training experience.

PERSONAL BACKGROUND

Birthdate: 14 June 1987

Birthplace: Tarlac, Tarlac

Age: 27 years old

Gender: Female

Civil Status: Married

Citizenship: Filipino

Height/ Weight: 5’2/ 118lbs

Religious Affiliation: Roman Catholic

SKILL/ EXPERTISE

Microsoft Word, Microsoft Office, Microsoft Powerpoint, Journalism, Communication,

Management and Customer Service.

EDUCATIONAL BACKGROUND

College:

PERPETUAL HELP COLLEGE OF MANILA

V. Concepcion Street, Sampaloc Manila, Philippines

Course: Bachelor of Science in Nursing

Year: 2006- 2009

CENTRO ESCOLAR UNIVERSITY- MANILA

Mendiola, Manila, Philippines

Course: Bachelor of Science in Pharmacy

Year: 2004- 2006

Secondary

COLLEGE OF THE HOLY SPIRIT OF TARLAC

San Sebastian Village, Tarlac City, Philippines

Year: 2000- 2004

Primary

Ecumenical Christian College

JP Rizal Street, Tarlac City

Year: 1996- 2000

WORK EXPERIENCE

BAKERZIN PTE.LTD. (SINGAPORE)

Duration: October 21 2011- October 21 2012

Position: Management Trainee

Reason of Leaving: End of Contract

Responsibilities and Means:

1. Maximizes profitability of the restaurant by increasing turnover and controlling costs.

Establishes service standard that meet the needs of the target market and are in line with the

operating concept of the restaurant retail department.

2. Ensures all operating standards comply with company policies.

3. In charge of the internal merchandising, advertisement and external marketing publication

for the restaurant and retail sales in coordination with the team designed.

4. Monitors and analyzes products of competitors.

5. Provides recommendation to the team regarding future plans and changes.

6. Help to selects & recruits employees with the coordination of the Manager / Director.

7. Plans training programs for the staff.

8. Prepares staff schedule as per needs of the restaurant and retail.

9. Assists with inventory check of operating equipment.

10. Handles complaints and follows up.

11. Inspects the physical condition of furniture and decorations.

12. Liaises with the Coordinator for maintenance problems and cleaning.

13. Reviews the revenue and expense statement with the cashiers.

14. Holds periodic meeting to review procedures.

15. Train the staff and instruct on best methods to provide superior service.

16. Ensures the tidiness & cleanliness of the staff.

17. Provides good morale in the section.

18. Evaluates all personnel in the restaurant.

19. Ensures the general upkeep of the stations and the maintenance of its accessory

equipment during assigned shift.

21. To be aware of competitors activities and report to the Manager / Director.

22. To be familiar with restaurant environment and apply to company standards.

23. Performs other duties as assigned by the Manager / Director.

MEDICAL CITY (ORTIGAS, MANILA)

Duration: September 2009- August 2011

Position: Staff Nurse

Reason for Leaving: Opportunity to work overseas

CERTIFICATES/ SEMINARS:

FB-RM-102C FOLLOW FOOD AND BEVERAGE SAFETY AND HYGIENE POLICIES AND

PROCEDURES

October 30, 2011

XPRIENZ PTE. LTD.,SINGAPORE

CHARACTER REFERENCE

WANG XIAOLU

Assistant Outlet Manager

Bakerzin Pte.Ltd.

Contact Number: + (65) 8346 7198

SURESH S/O KRISHNA MORTY

Manager

Bakerzin Pte. Ltd.

Contact Number: +(65) 8223 1551

ROCHELLE CARANDANG

Supervisor

Bakerzin Pte. Ltd.

Contact Number: +(65) 8438 0026

Contact this candidate