Customer Service Representative

POLLY FUNK

**** * ******* ***** **. Post Falls, ID. 83854

Cell: 208-***-**** ********@*****.***

Seeking a position in a prestigious organization as a pharmacy technician where I can utilize my

thirteen years of professional customer service, research, and patient relations experience.

Summary of Qualifications

• Friendly: Pleasant calm demeanor when dealing with customer complaints. Able to

understand and empathize with patients, so the issue can be worked out in a satisfactory way for

both parties involved.

• Proficient in windows based programs: Capable of maneuvering through several

applications while researching, identifying, and resolving issues on patients’ accounts.

• Highly organized and detail oriented: Ability to multi-task, by retaining status of an order,

cost of the order, and reprioritizing work flow.

• Exceptional customer focused skills: Ability to address patients’ needs and resolve issues

with diplomacy and tact.

• Superb communication skills: Follow verbal and written instructions, ability to

understand technical and pharmaceutical terminology.

Professional Experience

Express Scripts//Medco Health Solutions, Liberty Lake, WA.

11/2000 – 6/2014

Customer Service Representative/Research and Correspondence

• Answer questions for customers using available references.

• Able to establish personal standards of quality while applying company's best practices in

own work.

• Seek out and work effectively with internal and/or external customers who have diverse

perspectives, backgrounds, and/or styles.

• Gather appropriate data and diagnose the cause of a problem; evaluate, develop and

deliver alternative courses of action.

• Accept responsibility for the outcomes of my work while applying the use of customer

knowledge and feedback to improve personal results.

• Promote a positive team environment; continuously seek opportunities for developing

professional expertise which support the goals and objectives of the company.

Education and Professional Training

General A.A. Degree, Certified Pharmacy Technician

North Idaho College

Contact this candidate