Customer Service Sales

Frieda L. Bennett 330-***-****

************@*****.***

*** ***** ***** ***. **********, Ohio 44408

I am actively seeking a position within an organization in need of a professional with demonstrated success in

delivering excellent skills in multiple areas of Management, Operations, Human Resources, Organizational

Structuring, Effectiveness and Leadership while optimizing business efficiency and exceeding corporate

objectives.

Qualifications & Experience Summary

Project Management and Leadership: Knowledgeable in business and

management principles involving Strategic Planning, Resource Allocation, Safety

and Security, Human Resource Management and Modeling, Leadership

Techniques, Internal Audits, Negotiation and Collaboration, Sales Management,

Coordination of People and Resources, and Employee Relations

Personnel and Human Resources: Extensive knowledge as a Human Resource

Manager in the principles and procedures of Talent Acquisition, Employment

Communications, Personnel Management, Hiring and Selection, Process

Improvement, Mentoring/Work-Life Balance Programs, Training and

Development, Compensation and Benefits.

Keen Sense of Responsibility: Solid professional standards, excellent track record

of dependability. Highly focused and results-oriented in supporting complex,

deadline-driven operations; able to identify goals and priorities and resolve issues

in initial stages.

Personnel Supervision: Motivate professionals and encourage coordinated efforts

based on project assignments, milestones, and goals.

Communications & Competencies:

Proficient with Microsoft Office (including Microsoft Word, Microsoft

Excel, Microsoft PowerPoint®, Microsoft Visio, Microsoft Publisher, and Microsoft

Outlook®).

Proven effective written and verbal skills.

Interact professionally with individuals at all levels

Highly organized and detail oriented.

Confidentiality driven

Demonstrated capacity to provide comprehensive support for executive-

level staff

Problem Solver: Respond rapidly and appropriately to changing circumstances.

View problems from various perspectives and evaluate viability of alternative

solutions

CAREER HIGHLIGHTS

Managed the initial Hiring Process for the Opening of Presque Isle Downs in Erie, PA (i.e.: point

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person for 5,000+ resumes and job applicants, coordinated and implemented job fairs, screened

applicants for specific positions.)

Assisted with the implementation of Table Games to Mountaineer Casino (i.e.: point person for

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thousands of candidates interested in obtaining certifications for dealing, accepted and screened all

experienced personnel, coordinated and conducted several job fairs to obtain necessary staffing)

Development of an online Applicant Tracking System (from conception to implementation) used to

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streamline some 10,000+ applications received each year.

ATI ALLEGHENY LUDLUM, ADMINISTRATIVE ASST./HR GENERALIST Jan 2011 – Sept 2011

Responsible for the basic management of all the day to day HR functional activities at the Midland

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Plant while administratively supporting both the Plant Manager and the Manager of Labor Relations

who (LR) is responsible for 5 plant locations.

Serve as the central communication point for disseminating important information out to the entire

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plant staff.

Fulfilling any operational project as deemed necessary

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Ensure operation of all Administrative building office equipment, coordinate/schedule any preventative

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maintenance, repair requirements on equipment

Communicate Plant schedules to Payroll weekly as well as any changes

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Provide administrative support to: Security Division, Safety Division, ATIBS, Spares and anyone else

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as deemed necessary.

MOUNTAINEER CASINO RACETRACK & RESORT, PERSONNEL MANAGER 2006 – August 2010

• Responsible for the basic management of all day to day HR functional activities such as: Recruiting,

Workers Compensation, File Maintenance and Employee Communications.

• Develop and implement strategic recruitment and employment programs. Responsible for

supervising a staff of professional recruiters and support personnel. Work with management to

ensure timely understanding of current and future workforce needs and implement improvements to

staffing processes including sourcing and selection.

• Responsible for managing the Workers Compensation Coordinator. Monitor established standards

and procedures for all matters relating to Worker's Compensation. Monitor claim investigations,

settlements, and litigation. Responsible for insuring that the return to work program is utilized to full

capacity.

• Develop and manage the company records department and information management programs.

Organize converted and integrates files for storage. Consult with users on automated records

management applications and recommend and implemente software solutions. Ensured that all

information practices meet state regulations and company standards.

• Participate in strategic planning and policy development as well as Budget development/reviews and

P & L meetings.

MOUNTAINEER CASINO RACETRACK & RESORT, EXEC. ADMIN ASST. TO COO: 2001 - 2006

• Provided high level office services by implementing administrative systems, policies, and monitoring

administrative projects.

• Handled all business and personal issues for the COO and his direct report staff daily

• Coordinated all interdepartmental meetings and meeting materials

• Resolved administrative problems by coordinating the preparation of reports, analyzing data, and

identifying solutions.

• Ensured operation of equipment by completing preventive maintenance requirements, calling for

repairs, maintaining equipment inventories, evaluating new equipment and techniques.

• Served as a central communication point for disseminating important information.

• Maintained customer confidence and protected operations by keeping information confidential.

• Completed operational requirements by scheduling and assigning administrative projects, and

expediting work results.

• Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and

transmitting text, data and graphics.

• Organized work by reading and routing correspondence, collecting information, and initiating

telecommunications.

• Maintain departments’ schedules by maintaining calendars for department personnel, arranging

meetings, conferences, teleconferences and travel.

• Complete requests by greeting patrons, in person or on the telephone, and answering or referring

inquiries.

• Prepare reports by collecting information.

• Notary Public Licensed

WORKSITE INFORMATION NETWORK, NATIONAL SALES DIRECTOR 2000 - 2001

Directed a Sales force of 40+ members in the consultation of Human Resources Tools and products.

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HAMMOND COMMUNICATIONS GROUP, SENIOR SALES EXEC. 1998 - 2000

Created business opportunities with Equine customers

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Streamlined interdepartmental communication between client and company

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Managed escalated customer service, balancing customer satisfaction with corporate profitability

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Provided Hands on management of all Thoroughbred “Equine” Customers of Hammond

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Assisted with the Video production at Calder Race Course for the Spring Sale

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Assisted with the Video production at Keenland for both the spring and fall sales

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E D U C AT I O N

~ University of Cincinnati – Business Administration

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