Customer Service Sales

Leila Dansie 079******** Email:

*********@****.**.**

PROFILE

I am a hard working enthusiast when it comes to my job. I have work

experience in various customer based sectors such as office administration,

customer service, hospitality/catering and retail as I enjoy working with

people. As an employee, I contribute a flexible and positive attitude in

all aspects towards work. I have the ability to work in a team and

independently, using my initiative in order to organise my own work load in

order to meet targets and deadlines. I take pride in my appearance and like

to keep my work space neat, and presentable.

SKILLS

. Microsoft; Word, Excel, Office; some knowledge in Office, Outlook,

Publisher and PowerPoint

. Exceptional organisational, customer care and sales experience skills

. Multi- tasking, multi-roles, meet targets and deadlines, work well

under pressure and in busy environments

. Understanding in supporting a different range of clients

. Hospitality/catering, sales and administrative all rounder with

ability and willingness to pick up new skills

EXPERIENCE

Strettons Office Assistant (temp)

Walthamstow 2010 Dates vary This

position was undertaken on a voluntary basis. Tasks included general office

duties; filing, using switchboard service, property search, sorting all

other paper work relevant to property services and any other random

allocated tasks. Working closely with Benjamin Tobin- son of the founder of

Strettons.

BaxterStorey Catering Assistant / SKANSKA Office Assistant

Whitechapel March 2007-April 2007 Making tea/ coffee at set

times, setting up breakfasts and lunches for conferences, full

responsibility of any mess made by clients, maintaining each of 4 floors

separate kitchenettes on site of construction project, re-filling office

printers with cartridges/ paper, distributing stationary, post management

including franking/weighing, running errands and petty cash handling.

KIER Housing Association Administrative Assistant

Hackney Dec 2006-Feb 2007

Updating KIER asbestos reports, data entry using Microsoft Excel, answering

calls, arranging general maintenance and fittings/repairs on behalf of

residents, chasing up financial queries on behalf of the company, helping

to resolve general queries of clients, filing, faxing, photocopying and

making snacks and beverages for meetings and corporate conference

attendees, and other general office duties.

EmEnEss Front of House Reception / Office Manager

Stratford Jan 2006-Oct 2006

Answering calls and managing busy switchboard service for corporate

printing and logistics company, processing and distributing mail, weighing,

franking, arranging/chasing up overseas deliveries, liaising with post and

delivery representatives/couriers, diary management, updating clients and

colleagues via email using Microsoft Office, filing, faxing, processing

invoices and postal orders, typing up correspondences using Microsoft Word

and other general office duties.

NEXT Christmas Casual Retail Assistant

Galleons Reach Nov 2005-Jan 2006

Constant re-arranging and tidying clothing items, managing a heavy workload

in a highly busy and stressful environment whilst politely assisting

customers of all kinds, costing, taking requests, customer support and

meeting targets and deadlines under extreme pressure during 'NEXT'

Christmas.

E10 Bar Silver Service/ Wine Waitress

Leyton Oct 2005- Dec 2005

Working for a christmas cabaret 3 course dinner and wine service for

football club officials and associates, serving 4* quality foods and wines

in a busy and loud environment, silver service placement settings, prompt,

professional and friendly work attitude. Whilst here, i was also juggling

other shifts at the above and below employments stated.

Toby Carvery Waitress

Snaresbrook Nov 2004- Nov 2005

Table setting, seating management, placing and serving orders, general

cleaning maintenance, mopping, sweeping, wiping, changing toilet rolls,

polishing surfaces/cutlery, bar work, food prep, dessert making, pot wash.

Beefeater Dessert Prep. / Barmaid (temp)

Redbridge Oct 2004- Oct 2004

Duties included preparing desserts quickly and efficiently, keeping area

clean and presentable, serving drinks for 'Beefeater'. A few days work-

filling in for a sick friend so she may keep her job.

Busy Bee Receptionist / Merchandiser Assistant

Leytonstone March 2001-Oct 2004

Duties included answering calls, diary management,bookings, taking

messages, helping clients/customers, filing, cash handling, recording

figures of sales using MS Excel, setting up and managing sales/ merchandise

accounts on e-bay on behalf of 'BusyBee Recordings' music production studio

and record shop. Assisting with backing vocals on request.

ADDITIONAL INFORMATION

Connaught School for Girls

Leytonstone

Sep 1999-Jul 2004

Educated to GCSE Standard

Hobbies and Interests In my spare time, I enjoy reading fictional and non-

fictional literature, creative writing, poetry, music, arts and crafts,

enjoying nature, spirituality, fashion and beauty, cooking, baking and

learning more about global issues, science, history and general knowledge.

References

Additional references upon request

Contact this candidate