Director of Housekeeping
Resume:
Eduardo Morales, CHA
**** * ******** ******, *** 1110
Orlando, FL 32822
***********@*******.***
"Manage By Walking Around"
. Conducted daily inspections of guest rooms, public spaces, laundry,
and offices.
. Assisted in the coordination of projects.
. Oversaw the annual the deep cleaning program of rooms and public
spaces.
. Kept expenditures, wages, labor, and supplies in line with the budget.
. Oversaw various staff levels needed to maintain properties ranging
from 105 - 800.
. Interviewed, scheduled, trained, developed, and conducted reviews of
associates.
. Taught and mentored multilingual and multicultural staff
. Responsible for maintaining the "Lost & Found" procedures insuring
guest satisfaction.
. Participated in hotel committees and task force assignments.
. Knowledgeable in Windows, Kronos, Fidelio, Holidex, PMS Systems,
Microsoft, Galaxy, Photo Gallery, Remco/Nitevision Program for
Housekeeping /Laundry, PMS.
EMPLOYMENT
RENAISSANCE ORLANDO AIRPORT
07/2013 - 08/2014
Orlando, Florida 297 Rooms
Director of Style (Housekeeping & Laundry)
Employment, coordination, supervision and developing of Housekeeping
staff
- Trainings for all Housekeeping employees
- Administration work of the Housekeeping Department
- Participation in preparing the budget, salaries and manning
- Control expenses
- Purchasing of new uniforms and Hotel linen inclusive soft good for the
complete Hotel
- Coordination of outside contractors
- Inspection of guest rooms and public area
- Conducting departmental and pre shift meetings
- Serve as Manager on Duty
- Monitor, coordinate and execute the special needs and requests of VIP
guests
MARRIOTT ALBUQUERQUE
07/2010 - 08/2012
Albuquerque, New Mexico, 411 Rooms and Suites
Director of Housekeeping and Laundry Department
Employment, coordination, supervision and developing of Housekeeping
staff
- Conducting performance reviews
- Trainings for all Housekeeping employees
- Administration work of the Housekeeping Department including
inventories
- Participation in preparing the budget, salaries and manning
- Control expenses
- Purchasing of new uniforms and Hotel linen inclusive soft good for the
complete Hotel
- Involved in maintenance program
- Coordination of outside contractors
- Inspection of guest rooms and public area
- Conducting departmental and pre shift meetings
- Serve as Manager on Duty
- Monitor, coordinate and execute the special needs and requests of VIP
guests and members of the loyalty program.
Page. 2
MORALES GROUP INC. 03/2000 - Present
Aventura, Florida
Consulting Housekeeping/Laundry Department
Provided consulting services and developed standard operational
procedures for housekeeping/laundry department Task forces and inspection
and training for housekeeping staff.
La Quinta Hotels, New York, Courtyard by Marriott, Bradenton, Florida,
Sheraton Hotels, Richmond, Virginia, Hotel Tequendama, Colombia, La
Casona Hotel, Venezuela, Club Med Columbus Isles, Bahamas.
TRANQUILITY BAY RESORT & CLUB
01/2005 - 12/2005
Marathon, Key West Florida. 55 Villas
Director of Services - Morales Group Inc*. (Opening
Director of Housekeeping
Manage Housekeeping personnel of 30 including performance evaluation and
conducting employee discipline
Maintain and improve company Standards and Procedures
Recruitment, training and scheduling of housekeeping personnel
Monitor cleaning supply and labor cost control and monthly reconciliation
Monitor Capital, labor and operational expense, Assist with yearly
budgeting process
Oversee weekly scheduling
LA HAMACA HOTEL & AMBASSADOR HOTEL 07/1975 - 12/2000
Caguas, Puerto Rico 355 Rooms
Everything in housekeeping (Houseman, Room Inspector and Assistant
Manager)
Morales Group Inc. Eduardo Morales, Sr. (Family Business)
Managed Laundry Operations, Casino Porters, Inspectors and a staff of 109
associates
Duties included purchasing, inventory, payroll and budgeting
Managed Overtime without comprising cleanliness
Developed monthly incentives to maintain a low turnover ratio and
motivate employee morale through recognition
On Safety Committee and OSHA Compliant
Limited use of outside vendors to be more self-reliant and watch
expansive
Organized Deep Clean Program, Room Punch List in order to have a more
proactive approach to Room and Public Area Cleanliness
Certified training program, job descriptions, safety training and PPE/Bio
Hazard programs
Academic Background
Degree in Hospitality Management, (FIU) Miami, Florida 1988
International Executive Housekeeper Association - 1995
References: Available upon request.[pic][pic][pic]
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