Human Resources Customer Service

Calvin B. Lucas

*** ******** **** *******, ** ***24* 706-***-***** ***************@*****.***

Objective: Human Resources Management Position

Summary of Qualifications

Experienced Human Resources Manager with strong communication and interpersonal skills. Self-directed team

player with proven ability to develop and sustain relationships with staff and management at all levels. History of

providing seamless global execution in achievement of business objectives with over 20 years of professional human resources

experience in the United States Army.

● Secret Security Clearance

● Human Resources Department Supervisory and Personnel Management

● Recruitment, Interview, and Hiring Management

● Background Check and Drug Screening Coordinator

● New Hire and Orientation Management

● Associate Training and Development

● Associate Time and Attendance Tracking

● Performance Appraisal and Evaluation Management

● Career Development/Coaching/Mentoring

● Prepare and Deliver Oral or Written Presentations

Experience

Headquarters, United States Forces Korea

Seoul, Korea

Senior Human Resources Manager September 2012 - March 2014

● Advised the Division Chief on interpretation and application of regulations, laws, governing directives, policies,

and procedures related to the full spectrum of Human Resources Management

● Served as senior advisor on employee relations to include hiring, career development, morale and training

● Supervised internal administrative and logistical functions to include updating of individual military records,

processing of personnel actions, training records, and mail distribution

● Developed standing operating procedures for the organization’s awards and recognition program which raised

moral and improved processing timeliness and overall efficiency

● Improved the organizations human resources support by standardizing administrative processing procedures and

implementing management controls and conducting internal quality assurance inspections

● Designed and aggressively managed the organization’s sponsorship program ensuring 52/52 100% of new arrivals

were contacted and assigned a mentor to ensure smooth transition into the organization

● Coordinated transportation for the evacuation of over 800 personnel from Seoul Korea to secret location

● Ensured proper utilization of staff by understanding priorities and diverted efforts where needed to meet goals

Headquarters, 4th Maneuver and Enhancement Brigade

Fort Leonard Wood, Missouri

Senior Human Resources Manager August 2011 - September 2012

● Supervised 35 Human Resources Generalists in their flawless execution and delivery of human resources support for

a 1,100 personnel organization

● Supervised a myriad of human resources functional areas to include updating of individual military records using

using eMILPO, processed personnel actions, conducted levy briefings for assignment orders

● Trained five staff members on daily human resources operations to fill human resources department personnel

shortages with outstanding results and minimal disruption of services

● Maintained $200K in electronic equipment for the Defense Enrollment Eligibility Reporting System

● Prepared numerous briefings, background papers, fact books and other information and correspondence as were

required to ensure accurate information flow to key leaders

● Improved the organizations administrative support by developing management controls and enforcing standards

through random inspections and audits

● Developed a training and development program for Human Resources Generalists raising overall efficiency and

effectiveness of human resources support operations for over 1,100 personnel within the organization

Detroit Military Entrance Processing Station

Troy, Michigan

Senior Human Resources Manager June 2007 - August 2011

● Advised the Commander on interpretation and application of regulations, laws, governing directives, policies,

and procedures related to the full spectrum of Human Resources Management

● Served as Senior Advisor to the Commander on employee relations to include hiring, development, and training

● Managed complex duties as Chairman, Source Selection Evaluation Board for a $5M government contract

● Managed physical security and daily maintenance requirements for a 30,000 square feet facility

● Supervised budget and supply operations with a annual budget of $2M

● Developed standing operating procedures for the organization’s awards and recognition program which improved

processing timeliness and overall efficiency

● Spearheaded several “good ideas” which saved the organization over 1,000 man hours and over $150K

● Developed organization and individual training plans for 50 personnel staff

● Supervised and ensured compliance for United States government awarded contract valued at $4M

● Modeled and enforced top-notch customer service standards which resulted in a 100% satisfaction rating over a 13

month period

● Streamlined customer service functions by establishing policies and procedures, and providing training and ongoing

support, enabling representatives to effectively and consistently serve customers

Headquarters, United States Army Human Resources Command

Alexandria, Virginia

Senior Human Resources Manager /Assignments Manager April 2004 - June 2007

● Managed the distribution and assignment of over 18,000 personnel spread across 22 military installations using the

Enlisted Distribution and Assignment System (EDAS)

● Supervised a myriad of human resources functional areas to include updating of individual military records using

using eMILPO, processed personnel actions, conducted levy briefings for assignment orders

● Coordinated career development training using the Army Training Requirements and Resources System (ATRRS)

● Ensured training and assignments were coordinated and synchronized in ATTRS and EDAS

● Ensured compliance with Equal Employment Opportunity (EEO) laws enforced by the U.S. Department of

Labor's (DOL)

● Performed periodic needs analyses to determine personnel resource needs while modifying retention/reduction

strategies to the meet the organization goals

● Collected and analyzed data to conduct studies, prepare reports, and facilitate information briefings

Significant Accomplishments and Recognition

● United States Army South, Soldier of the Year August 1997

● Leadership Development Course, Distinguished Leadership Award Recipient December 1997

● United States Army Tank-Automotive Command,

Noncommissioned Officer of the Year (twice) September 1999 & September 2001

● Bronze Star Medal Recipient July 2003

● Defense Meritorious Service Medal Recipient June 2011 & March 2014

● Meritorious Service Medal Recipient May 2007

● United States Army Retired March 2014

Education and Training

75 Semester Hours towards a Bachelor of Science Degree in Business Administration

Advanced Human Resources Leadership Course

Supervisor Development Course

Manager Development Course

Action Officer Development Course

Basic Human Resources Leadership Course

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